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# Principal Technician (ICT Systems)

- **Company:** NATO
- **Location:** Northwood, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Networks, System Software, Diagnostic Tools, Network Support, Operational Systems
- **Published:** October 3, 2026
- **Apply:** https://www.securityclearedjobs.com/external-redirect-registration?JobId=802084914&LinkSource=JobDetails

## About the Role

The valuable knowledge and experience that you bring to this role are:

 * Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
 * At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.
 * Good experience configuring hardware and software.
 * Good understanding of ICT systems and the ability to work independently to solve problems.
 * Hands-on experience troubleshooting technical issues and providing technical support to end-users.
 * Fluency in English, both written and spoken.

## Description

Based in Northwood, The UK, you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Northwood, located in Northwood, The UK, is responsible to manage, deliver and maintain assigned Communication and Information Systems (CIS) products and services for the Agency's customers during peacetime, crisis and war throughout its assigned AoR and as otherwise directed. As the local service provider and Service Management Authority (SMA), it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).

We are looking for a driven and enthusiastic Principal Technician (ICT Systems), who will take on the following roles and responsibilities:

 * Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
 * Applies agreed standards and tools, to achieve a well-engineered result.
 * Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
 * Applies system software parameters to maximise throughput and efficiency.
 * Carries out agreed network maintenance tasks and specified operational configuration of network components.
 * Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
 * Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
 * Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.