> Markdown version of [/jobs/ext/3564573-it-service-manager-office-for-national-statistics-seo](https://www.wearedevelopers.com/jobs/ext/3564573-it-service-manager-office-for-national-statistics-seo). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Manager - Office for National Statistics - SEO - **Company:** Government Digital & Data - **Location:** Newport, UK - **Salary:** £41,985.0 - £47,121.0 - **Contract:** Permanent contract - **Skills:** Live Connect (Windows), Queue Management Systems, Software Project Management - **Published:** October 3, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2994851673-2 ## About the Role We are seeking an enthusiastic and experienced IT Service Manager to join our Newport team. In this role, you will lead Change, Asset and Software Management, alongside Governance and Audit Compliance activities. You will ensure services are well governed, resilient, and aligned with organisational standards. This will involve overseeing service performance, managing risks and dependencies, safeguarding live services from disruption, and ensuring colleagues have the tools they need to work effectively. You will ensure the team and services operate effectively, are well governed, and remain aligned with user needs and organisational objectives. This includes maintaining robust control frameworks, ensuring IT hardware and Software are delivering the best value for money and are purchased to meet business and user requirements. We are looking for a team manager with excellent customer service and interpersonal skills, with a proven ability to deliver quality outputs in a fast-paced environment. You will be confident working under pressure, balancing competing priorities, and building effective relationships with both internal and external stakeholders. You will have the skills to influence and challenge existing processes, using your communication skills to be able to handle challenging conversations., Skills and Experience - it is essential you: * Have good technical understanding to support effective service delivery and informed decision making. * Influence stakeholders, manage relationships effectively, and build long term strategic partnerships that support business outcomes. * Take ownership of issues, proactively identify solutions, and deliver excellent user outcomes. * See the bigger picture by taking groups of services, proactively identifying opportunities to improve underlying services and processes. * Lead investigations, develop improvements to prioritise and deliver quality outcomes in a fast-paced environment. ## Description As an IT Service Manager, you will manage a customer-focused service support team across multiple locations, ensuring the delivery of reliable, high-performing services while driving process maturity and continuous improvement., As an IT Service Manager, you will: * Lead and manage a multi-skilled team of IT Service Analysts and Managers supporting IT service delivery. * Lead effective queue management across multiple workstreams, ensuring work is prioritised effectively and delivered in line with business needs. * Define processes across all workstreams to ensure audit compliance and governance activities are completed within tight deadlines. * Deliver excellent customer service to internal and external customers. * Work closely with IT Service Management colleagues, third-party suppliers, and internal business and technical stakeholders to build and maintain effective relationships. * Lead teams to ensure service level agreements (SLAs) and operational level agreements (OLAs) are agreed, maintained, and understood across internal and external teams. * Collaborate with wider IT service functions to maintain, improve, and mature services. * Manage and mature team capabilities through continual development. * Oversee day-to-day service delivery, balancing BAU and project demands while prioritising work to meet business and user needs ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [The Lifehacker's Guide to Software Architecture](https://www.wearedevelopers.com/videos/1003-the-lifehacker-s-guide-to-software-architecture) - [Is HR dead? 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