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# data analyst for government services

- **Company:** HireHi
- **Location:** London, UK
- **Salary:** £37,682.0
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Google Analytics, Search Technologies, SQL Databases, Data Management, Splunk, User Administration, User Accounts
- **Published:** October 3, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2999186621-2

## About the Role

* Experience providing customer support, service desk, technical support, or user administration in a digital, data, technical, or analytical environment
 * Experience managing competing workloads, support requests, incidents, or service tickets to agreed deadlines
 * Experience troubleshooting issues and identifying solutions or escalation routes
 * Experience communicating technical or complex information clearly to a range of stakeholders
 * Experience collaborating with multidisciplinary teams
 * Experience administering user accounts, permissions, or access controls in line with security, governance, or compliance requirements
 * Experience producing and maintaining accurate documentation, user guidance, or operational records
 * Experience using data, analytics, search technologies, or digital tools to support users, investigate issues, or improve services
 * Experience using, or a basic understanding of, SQL, search query development, or other data querying techniques
 * Strong organisational skills and attention to detail, * Experience with Splunk, Superset, Google Analytics, Digital Persona, or similar analytical and data platforms; experience in Agile delivery environments

## Description

* Resolve user issues and support requests across CIP's portfolio of data products
 * Set up and administer user accounts, permissions, and access controls
 * Coach users in creating and refining searches and queries across CIP analytical tools
 * Act as the first point of contact for support requests relating to CIP products and services
 * Support the CIP Experience Product Owner in delivering the product roadmap by sharing user insights, identifying recurring support themes, and helping shape improvements
 * Manage and prioritise support tickets, email enquiries, and team backlogs
 * Troubleshoot technical issues, investigate reported errors, and identify solutions or escalation routes
 * Support onboarding for new users, including access, guidance, and understanding of CIP-X services
 * Produce and maintain user guidance, knowledge articles, FAQs, and support documentation
 * Communicate service updates, planned maintenance, known issues, and key messages to user communities
 * Coordinate support activities across teams and monitor recurring issues and trends
 * Contribute to service improvement initiatives and work within Agile delivery teams
 * Build and maintain working relationships with stakeholders and users across HMRC
 * Maintain accurate records and communications, and develop knowledge of CIP-X products and services, * Moves Adjustment Payment is available for eligible current HMRC colleagues in Bradford
 * Salary of £37,682; HMRC contributes £10,916 towards the Civil Service Defined Benefit Pension scheme
 * Pension contributions equal to at least 28.97% of salary
 * Leave allowance starts at 25 days and increases by one day per year of qualifying service, up to 30 days
 * Family-friendly policies, personal support, coaching, and development
 * Flexible and hybrid working policies; flexible arrangements may be agreed where possible, subject to operational and customer service needs
 * Some Telford sites are not long-term locations and may require a future move to another building