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# Temporary 2nd Line IT Support Technician - Enhanced DBS check essential

- **Company:** Express Recruitment
- **Location:** Alfreton, UK
- **Experience:** Experienced
- **Salary:** £58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Networking Hardware, Networking Basics, Office365, Information Technology, Laptops, User Administration
- **Published:** June 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=267cb7aa2e7e3f0e

## About the Role

Do you have experience in Technical support?, * Enhanced DBS check required essential on the update service

 * Previous experience providing first or second line IT support within a professional environment
 * Good knowledge of Microsoft Windows operating systems and Microsoft 365 applications
 * Experience supporting desktop PCs, laptops, printers and peripheral devices
 * Understanding of Active Directory, including password resets and user account administration
 * Basic networking knowledge, including switches, wireless connectivity and troubleshooting, * UK Address History: 3 years (required)

Language:

 * English Fluently (required)

Licence/Certification:

 * Right to Work in the UK (required)
 * enhanced DBS check on the update service (required)

## Description

An experienced IT Support Technician is needed to support a period of change for an established organisation based in Alfreton, Derbyshire. This individual will be familiar with working with a wide range of technology such as laptops, PCs, AV equipment, servers, firewalls and various networking equipment and should show experience in all these areas in the CV., * Provide first and second line IT support to users across multiple sites and departments

 * Diagnose and resolve hardware, software, networking and user account issues
 * Support the rollout, configuration and maintenance of laptops, desktop computers and mobile devices
 * Assist with the administration of Microsoft 365 environments, including user management and device support
 * Escalate complex technical issues to third-party support providers where required
 * Maintain accurate records of incidents, service requests and completed work
 * Support infrastructure projects, system upgrades and technology improvement initiatives
 * Assist with the setup and troubleshooting of audio-visual equipment for meetings, presentations and events
 * Carry out routine maintenance and health checks across IT systems and equipment
 * Deliver a high level of customer service to both technical and non-technical users


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