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# IT Support - 1st Line

- **Company:** VanRath
- **Location:** County Londonderry, UK
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Issue Tracking Systems
- **Published:** October 3, 2026
- **Apply:** https://www.vanrath.com/job/it-support-1st-line-bbbh14600-1790938829/apply

## About the Role

* Commercial experience in IT support or a blended IT/Admin role
 * Strong troubleshooting and problem-solving skills
 * Confident acting as first-line IT support
 * Highly organised with ability to prioritise and multitask
 * Strong communication skills (users and third-party providers)
 * Full driving licence with willingness to travel
 * No degree required- hands on experience looked on favourably

Desirable:

 * Experience with VoIP/telephony systems (e.g. RingCentral)
 * Background in multi-site environments (retail, logistics, industrial)
 * Familiarity with ticketing systems and endpoint management

## Description

Hands-on IT Support role delivering first-line support across a head office and multi-site operation, covering hardware, software, user on-boarding, telephony systems, and troubleshooting. Also includes admin coordination, liaising with third-party providers, and supporting business operations where IT and service delivery overlap., Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.