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# IT Support Officer

- **Company:** University of Oxford
- **Location:** Oxford, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, System Configuration, Data Security, Windows Search, User Accounts
- **Published:** June 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1efe596f420245af

## About the Role

Do you have experience in Windows?, We are seeking a proactive and customer-focused IT Support Officer to join our team. This is an excellent opportunity for an enthusiastic IT professional who enjoys problem-solving, delivering high-quality technical support, and working with a diverse user base in a dynamic environment., To be successful in this role, you will have:

 * Previous experience working within an IT Support team in a corporate, educational, or professional environment.
 * Experience installing, configuring, troubleshooting, and resolving issues relating to Windows operating systems, hardware, and software.
 * Strong working knowledge of Microsoft Windows desktop environments.
 * A genuine interest in technology and a commitment to continuous professional development.
 * Excellent communication and interpersonal skills, with the ability to support users with varying levels of technical knowledge.

## Description

As an IT Support Officer, you will provide first- and second-line technical support across a predominantly Microsoft Windows environment. You will play a key role in ensuring staff and users receive timely and effective assistance with a wide range of IT issues., * Deliver first- and second-line IT support to end users.

 * Provide support for hardware, software, audio-visual equipment, printers, and user accounts.
 * Manage and resolve incidents and standard service requests while maintaining high levels of customer service.
 * Contribute to the development and maintenance of departmental standards for end-user computing.
 * Diagnose and troubleshoot complex software and system issues.
 * Liaise with external suppliers and support engineers to resolve technical problems.
 * Work closely with colleagues to support teaching technologies and audio-visual systems.
 * Ensure compliance with organisational policies relating to data security, data protection, and acceptable IT usage.


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