> Markdown version of [/jobs/ext/3565102-service-desk-mitarbeiter](https://www.wearedevelopers.com/jobs/ext/3565102-service-desk-mitarbeiter). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Mitarbeiter

- **Company:** BFI Unternehmensgruppe
- **Location:** Langenfeld (Rheinland), Germany
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology, Operational Systems
- **Published:** October 3, 2026
- **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/15297-fpcas7vn-S

## About the Role

Eine abgeschlossene Berufsausbildung im IT-Bereich

 - Erste berufliche Erfahrung im 1st oder 2nd Level Support
 - Gute Kenntnisse im Hard- und Softwarebereich
 - Gute Kenntnisse der gängigsten Betriebssysteme
 - Erfahrung im Umgang mit Ticketsystemen
 - Sehr gute Deutschkenntnisse in Wort und Schrift
 - Einen Führerschein der Klasse B

## Description

Behebung von Soft- und Hardwareproblemen per Telefon und Remote

 - Störungsanalyse und -behebung
 - Qualifiziertes Weiterleiten von Requests und Störungen
 - Dokumentation der durchgeführten Tätigkeiten im Tickettool
 - Pflege der Wissensdatenbank, Stellenbezeichnung mit Arbeitsort
 - Ihre Verfügbarkeit
 - Ihren Gehaltswunsch
 - eine Telefonnummer, über diese Sie am besten erreichbar sind


## Related Videos

- [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn)
- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents)
- [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)