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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support & Workplace Operations Specialist - **Company:** Cuculus GmbH - **Location:** Leipzig, Germany - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Cyber Security, Linux, Multi-Factor Authentication, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Windows PowerShell, Azure Active Directory, Wi-Fi Technology, Scripting, Information Technology, Laptops, Hardware Asset Management, User Accounts - **Published:** October 3, 2026 - **Apply:** https://www.xing.com/jobs/leipzig-junior-support-workplace-operations-specialist-158275260 ## About the Role Experience & know-how * Initial experience in IT support, helpdesk, workplace technology, or a similar role. * Basic knowledge of Windows, Microsoft 365, user accounts, hardware, networking, and troubleshooting. * A degree in computer science, a completed IT apprenticeship, or an equivalent qualification. How you work * Strong organizational skills and attention to detail. * Customer-focused communication style and patience when supporting users. * Ability to follow procedures while also investigating problems independently. * Good documentation habits and willingness to learn. * Awareness of information security, confidentiality, and appropriate access handling. Location & language * You can work on site at one of our offices in Ilmenau, Erfurt or Leipzig 3 days per week and occasionally travel between our offices. * Our company language is English - good English skills are a must., * Jira Service Management or another ticketing system. * MDM or endpoint-management platforms. * Microsoft Entra ID and Microsoft 365 administration. * Hardware lifecycle and asset-management tools. * Basic PowerShell or scripting knowledge. Background * ITIL Foundation or similar training. * Experience supporting Linux users or technical teams. ## Description We are looking for a Junior IT Support & Workplace Operations Specialist to support Cuculus employees with daily IT needs and to manage the operational processes around users, equipment, access, and IT assets., * Coordinate employee onboarding, transfers, and offboarding across our three offices and remote locations, using clear checklists and approval processes. * Purchase, prepare, configure, and deliver laptops, mobile devices, accessories, applications, accounts, and access rights for new employees. * Collect company equipment during offboarding and coordinate account deactivation, access removal, secure wiping, and disposal. Daily IT support * Handle daily IT support tickets and resolve common hardware, software, account, access, and connectivity issues. * Support users with Microsoft 365, email, browsers, MFA, VPN, Wi-Fi, printers, and standard workplace applications. * Monitor ticket priorities, communicate progress to users, and escalate unresolved, high-impact, or security-related issues to the appropriate IT team member. Accounts, devices & events * Perform basic account and access administration according to documented procedures. * Support device enrollment, configuration, patching, and compliance through the MDM platform. * Provide meeting-room and event technology support when required, including setup, troubleshooting, and breakdown. IT assets & security * Maintain accurate records of laptops, phones, monitors, peripherals, software licenses, ownership, location, condition, warranties, repairs, replacements, and disposal. * Assist with regular audits of IT assets, software licenses, endpoint compliance, and user access, reporting discrepancies or risks. * Help ensure the secure handling of company equipment, access credentials, and user information. Documentation & improvement * Keep tickets, asset records, onboarding checklists, and knowledge-base articles accurate and up to date. * Identify recurring issues and suggest improvements to IT processes, documentation, and user experience. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)