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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst Lead, Product Technical Support - **Company:** FIS, Inc. - **Location:** Jacksonville, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Business Software, Software as a Service, System Configuration, Desktop Computing, Systems Integration, Enterprise Software Applications, Software Troubleshooting, Treasury System, Servicenow - **Published:** October 3, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88518540/1 ## About the Role * Experience in a client-facing technical or product support role. * Strong verbal and written communication skills with the ability to explain complex concepts clearly. * Excellent analytical and problem-solving capabilities. * High attention to detail and commitment to delivering quality outcomes. * Strong interpersonal skills and willingness to learn complex financial and technology products. * Effective organization, prioritization, and time management skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. * Proficiency with computers, business applications, and enterprise software platforms. * Fluent English communication skills. Preferred Qualifications * Experience in banking, treasury, financial services, or fintech environments. * Knowledge of treasury management, cash management, payments, or financial operations. * Experience supporting SaaS-based business applications. * Experience providing ServiceNow user support or administration. * Familiarity with software integrations, data troubleshooting, and workflow management processes. ## Description As an Analyst Lead, Product Technical Support, you will provide expert support for FIS Treasury Management System (Integrity) clients, helping organizations manage cash flow, financial transactions, and financial risk. You will serve as a trusted resource for customers, resolving complex system and process-related issues while ensuring a high-quality support experience. Success in this role means enabling clients to maximize the value of their treasury technology, optimize operational efficiency, and maintain seamless business processes. You will collaborate closely with internal teams and customers to drive problem resolution and continuous improvement. What You Will Be Doing * Provide expert-level support for Treasury Management System users, addressing cash management, dealing, and system configuration inquiries. * Investigate and resolve application, data, and system-related issues to minimize customer disruption. * Support customers with account setup, payment processing, and transactional workflow questions. * Troubleshoot software functionality, integration, and performance concerns while recommending effective solutions. * Collaborate with product, development, and operational teams to document recurring issues and improve customer outcomes. * Educate clients on product functionality, enhancements, releases, and industry best practices. * Analyze customer-reported issues, identify root causes, and communicate timely resolutions. * Contribute to process improvements that enhance team productivity, service quality, and operational efficiency. * Maintain accurate case documentation and ensure compliance with support standards and processes. * Build strong customer relationships through proactive communication and professional problem-solving. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Building Enduring Infrastructure: Lessons from the First 12 Years of Stripe](https://www.wearedevelopers.com/videos/516-building-enduring-infrastructure-lessons-from-the-first-12-years-of-stripe) - [Tech as a Profit Center – Maximizing P&L Impact by Research Funding and Capitalization](https://www.wearedevelopers.com/videos/100125-tech-as-a-profit-center-maximizing-p-l-impact-by-research-funding-and-capitalization) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)