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# IT Helpdesk Technician

- **Company:** CloudHQ LLC
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cisco Hardwares, Software as a Service, Computer Networks, Data Centers, Microsoft Office, Windows PowerShell, Proprietary Software, Remote Desktop Services, Azure Active Directory, Server Supported Gaming, Cloud Platform System, Microsoft Power Automate, Information Technology, User Accounts
- **Published:** October 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/48988383-6bf5-44c6-8ab6-7fa49d63be0d/it-technician

## About the Role

What You Bring to The Role

 * A minimum of a High School Diploma
 * A minimum of three (3) years of technical support experience
 * Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
 * Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
 * Strong communication skills with excellent customer service orientation
 * Ability to prioritize, multi-task, and be self-motivated
 * Availability for on-call support and the occasional weekend or after-hours support

Our Ideal Candidate Will Also Possess

 * Cisco hardware, Exchange, and cloud environments
 * PowerShell scripting knowledge
 * Microsoft Power Automate knowledge
 * A Bachelor's degree in Information Technology

## Description

The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

What You Will Get to Do

 * Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software
 * Set up new user accounts
 * Provide basic system and software training for users
 * Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
 * Maintaining equipment inventory
 * Monitoring system updates and performing routine maintenance
 * Continuous self-learning of new technology is expected
 * Special projects as needed


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