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# Technical Support Specialist - Onsite Job

- **Company:** BCforward
- **Location:** Saint Paul, MN, United States
- **Experience:** Experienced
- **Salary:** $58,240.0 - $60,694.0
- **Contract:** Temporary contract
- **Skills:** Data Centers, Data Loss, Dynamic Host Configuration Protocol
- **Published:** October 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/73dd11a4-845c-4a5d-b3a6-90dc7d67d9ae/technical-support-specialist-onsite-job-st-paul-mn

## About the Role

* Broad knowledge of corporate policies, products, markets, and processes, with understanding of business management principles and practices.
 * Demonstrated expertise in O/S fundamentals, DHCP, and networking in heterogeneous data center or enterprise environments.
 * Experience supporting a full range of HP products for enterprise customers and managing proactive account activities.
 * Strong communication and presentation skills with effective written and verbal delivery.
 * Ability to prevent unplanned outages or data loss through proactive escalation and incident trend identification.
 * Customer relationship building skills that support long-term engagement and retention.
 * Performance under high-pressure situations with sound judgment, planning, problem solving, analysis, and negotiation.
 * Leadership capability to coach field support staff and share technical knowledge.
 * Familiarity with change management processes and tools.
 * Must reside in or commute daily to St. Paul, MN customer site., * Minimum Vocational/Diploma/Associate Degree in a technical field with 6+ years related experience, or a Bachelor's degree with 4-6 years relevant experience. Alternatively, a High School Diploma/GED with commensurate work experience and demonstrated competence.
 * Typically 2-5 years of related hands-on work in maintenance, quality, or related fields for OSA II scope.

## Description

We are seeking a Field Technical Support Representative V to join our team as an Onsite Administrator (Print) - OSA Level II. The role will support a customer site in St. Paul, MN and requires daily onsite presence. The ideal candidate will have strong experience in customer-facing technical support, print device administration, and proactive account management and a proven ability to resolve complex issues independently, optimize device uptime, and drive customer satisfaction and retention., * Ensure high customer satisfaction by clarifying needs and addressing inquiries promptly and appropriately.

 * Handle customer-relation issues, provide guidance, and escalate per established procedures.
 * Provide software service, pre-sales, post-sales, and service delivery support, including proactive and reactive services for mission critical customers.
 * Monitor systems to detect performance issues and execute corrective action plans as needed.
 * Contribute customer business and industry trend insights to the Account Support Plan and support account growth and retention.
 * Mentor and coach new hires on work processes and procedures, and provide leadership to Field Technical Support Representatives.
 * Execute approved scripted change management activities and adhere to incident, change, and problem management processes.
 * Meet daily production goals and contract-required response times while maintaining data confidentiality and compliance with standards.
 * Perform routine installations, configurations, and initial troubleshooting on assigned platforms and applications.

Onsite Administrator (Print) - OSA Level II Duties:

 * Manage consumable inventory and ensure adequate supplies at customer sites.
 * Replace toner, consumables, and paper, and clear paper jams.
 * Assist end users with device functionality and perform initial troubleshooting.
 * Coordinate with HP for software-branded support and report customer dissatisfaction to CSM/SDM.
 * Collect usage pages per device as needed and swap devices with spares when required.