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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Robert Half - **Location:** Portland, OR, United States - **Experience:** Experienced - **Salary:** $56,160.0 - $68,640.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Issue Tracking Systems, Microsoft Software, Windows Desktop, Computer Equipment, User Accounts - **Published:** October 3, 2026 - **Apply:** https://dejobs.org/x/x/BCD7881718334CD089AC1182A4587055/job/ ## About the Role * 2-4+ years of hands-on desktop support, help desk, or technical support experience in a professional business environment. * Experience supporting users within a large or enterprise environment strongly preferred. * Strong hands-on experience with Windows desktop support and troubleshooting. * Experience administering and supporting Microsoft 365 and Active Directory. * Experience with device deployment, imaging, configuration, and endpoint management. * Experience working within a structured ticketing/support queue environment. * Experience troubleshooting printers, desktop hardware, software, and mobile devices. * Ability to independently troubleshoot technical issues using a structured problem-solving methodology. * Strong understanding of when and how to escalate more complex technical issues. * Excellent customer service, communication, and interpersonal skills. * Ability to remain patient and professional while supporting users with varying levels of technical knowledge. Preferred Experience * Experience supporting multiple locations or distributed end-user environments. * Previous experience supporting users within a healthcare environment. * Experience supporting iOS/mobile devices. * CompTIA A+, Microsoft, endpoint management, or similar technical certifications are beneficial but not required. Technology Doesn't Change the World, People Do.® ## Description Robert Half is seeking an experienced IT Support Technician to support a large, multi-location healthcare organization. This role will provide hands-on technical support to more than 750 end users, troubleshooting day-to-day technology issues while supporting user accounts, devices, Microsoft technologies, and endpoint deployments., * Provide hands-on desktop and technical support to end users across multiple locations and service areas. * Troubleshoot and resolve Windows desktop, hardware, software, printer, mobile device, and connectivity issues. * Support Microsoft 365 and Active Directory, including user accounts, access, permissions, password resets, and general account administration. * Perform device deployment, desktop imaging, configuration, setup, and endpoint support. * Support mobile devices, primarily iOS devices, and assist with device configuration and troubleshooting. * Manage incoming requests through the ticketing system, including prioritizing tickets, documenting troubleshooting steps, communicating with users, and ensuring issues are appropriately resolved and closed. * Independently troubleshoot and resolve most day-to-day technical issues while recognizing when escalation is appropriate. * Escalate complex, recurring, infrastructure-related, or specialized issues to senior IT staff and leadership. * Provide technical support in a professional, patient, and customer-focused manner. * Support users across a large organization while balancing multiple priorities and maintaining clear communication throughout the resolution process. ## Related Videos - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)