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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Court Technology Infrastructure Specialist - **Company:** City of Phoenix - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Salary:** $76,294.0 - $112,715.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Sound Recording and Reproduction, Business Systems, Software Documentation, Information Systems, Computer Programming, System Configuration, Multiplexing, Desktop Computing, Digital Technology, VMware ESX Servers, Local Area Networks, System Center Configuration Manager, Windows Servers, Routing, Security Software, Server Administration, Software Engineering, VMware Virtualization, VMware VSphere, Software Vulnerability Management, Data Storage Technologies, Tanium Platform Expertise, Computer Equipment, Falcon Platform, Information Technology, SolarWinds (Software), Vcenter, Vmware, Programming Languages - **Published:** October 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=65d51ef6197e09de ## About the Role The Municipal Court is seeking a highly motivated and dedicated candidate to fill a current vacancy for the Municipal Court Senior User Technology Specialist (SUTS). The Senior Court Technology Infrastructure Specialist (Senior User Technology Specialist) provides technical hardware and software support of a complex nature to local area network (LAN), VMware ESXi, Microsoft Windows Server and Active Directory, System Center Configuration Manager (SCCM), courtroom audio recording systems, and/or workstation computer users and systems, which may include customer queuing, productivity and collaboration applications, and other platforms., * Proficient technical project leader in the acquisition and implementation of technology projects and writing business & technical requirements. * Proficiency with deploying end user workstations. * Proficient ability and knowledge of formalized change management and documentation strategy. * Proficiency in troubleshooting desktop hardware and software issues. * Excellent time management and communication skills. * Highly technical knowledge to efficiently supervise the helpdesk team that supports Court staff using mission critical business systems. * Highly technical knowledge of Active Directory and server administration. * Ability to perform a high level of support and administration in multiple platforms including Microsoft System Center Configuration Manager, and VMware. * Ability to communicate technical information clearly and concisely to both technical and non-technical audiences. * Relevant certifications in IT, such as Microsoft certifications (e.g., MCSA, MCSE), CompTIA certifications (e.g., A+, Network+, Security+), or certifications specific to help desk support, networking, or security. * A proactive and collaborative approach to teamwork, with a focus on continuous learning and professional development to stay updated on emerging technologies and best practices in IT support and security. * Strong problem-solving skills and the ability to work effectively under pressure, providing timely and effective technical support to end users. * Strong background in technical server/desktop maintenance and troubleshooting., * Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software. * OR Two years of experience in installation and maintenance of digital systems, radio, and electronic communications systems or telephone station equipment, systems, and related distribution telecommunications systems. * 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems. * Other combinations of experience and education that meet the minimum qualifications may be substituted. * This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job. * All finalists for positions are subject to a criminal background check applicable to the department or position. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus: * Hands-on experience with VMware technologies, such as vSphere, ESXi, vCenter, or related virtualization and infrastructure management tools. * Related technical certifications and/or degrees. * Experience with/in + Overseeing an enterprise computer replacement program. + Data storage or storage area network (SAN) management. + System patching and vulnerability remediation. + Operating system upgrades or deployments. + Domain management. + Endpoint security solutions such as SolarWinds, CrowdStrike, and Tanium, including experience with deployment, configuration, and monitoring for threat detection and response. + Imaging computers and deploying software applications. + Inventory management and control procedures. ## Description This role provides enterprise technical hardware and software support for day-to-day operations and maintenance of the Phoenix Municipal Court Microsoft Windows server and VMware virtual server environment. The SUTS is responsible for maintenance of technical system hardware and software, monitoring system operations, life-cycle, asset management, vendor coordination, and cooperative participation with customers and partners to promote continuous service improvement. The SUTS performs day-to-day operational tasks to ensure devices are operating appropriately and available to support the Court's business needs. This position is responsible for partnering with multiple technology disciplines to assess, troubleshoot and resolve performance and availability issues. Routine work includes: * Operating systems * Server deployment * System documentation * Creation of training materials * Creation of server configurations * Security software upgrades and patching * Responding to customer service requests to assist with troubleshooting operational issues The Municipal Court Senior User Technology Specialist works to ensure systems implemented to support the Court's business needs are sustainable through documented change, makes recommendations for replacements or maintenance of resources, and maintains inventory.