> Markdown version of [/jobs/ext/3568482-principal-technician-ict-systems](https://www.wearedevelopers.com/jobs/ext/3568482-principal-technician-ict-systems). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Technician (ICT Systems) - **Company:** Dcsu - **Location:** Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** System Configuration, Information Technology Operations, Local Area Networks, Microsoft Servers, VMware VSphere, Vmware - **Published:** October 3, 2026 - **Apply:** https://www.securityclearedjobs.com/external-redirect-registration?JobId=802084658&LinkSource=JobDetails ## About the Role We are looking for candidates who meet the technical and professional requirements of the post and who can demonstrate: * A strong focus on customer and user needs * Ownership, initiative and accountability * Sound judgement and practical problem-solving * Effective collaboration across organisational and professional boundaries * The ability to work productively with autonomy * Adaptability in a developing operational environment * A commitment to delivering results and improving services Essential Education and Experience * Higher vocational training in a relevant discipline with 3 years of post-related experience, or a secondary educational qualification with 5 years of post-related experience. * At least 3 years of practical experience implementing and maintaining virtualisation technologies in a large organisation. * Good experience configuring hardware and software. * A good understanding of CIS systems and the ability to work independently to solve problems. * Hands-on experience troubleshooting technical issues and supporting end users. * Training in VMware vSphere Foundation or equivalent and/or Microsoft Server Administrator Associate or equivalent. * A thorough knowledge of one NATO language, both written and spoken; some knowledge of the other is desirable. Desirable Education and Experience * Experience in geographically distributed IT operations or support environments. * Experience managing crisis response and post-incident improvement activity. * Knowledge of enterprise IT infrastructure across hardware, software, data and wide- and local-area networks. * Experience in an international military and civilian environment and knowledge of NATO's organisational structure. * ITIL 4 Foundation, VMware or Microsoft server certification. ## Description As Principal Technician (ICT Systems), you will install, maintain and repair the ICT platforms supporting CSE Geilenkirchen and its customers. You will configure hardware and software, support virtualised environments, monitor system performance and resource use, implement system-software releases and diagnose network and platform faults. You will also install and remove components, record deployment activity, maintain technical documentation and provide direct support to users. Working with CSU Brunssum, the Enterprise Service Operations Centre, other CIS Support Units and customer representatives, you will help ensure that static and deployable CIS infrastructure remains reliable, secure and fit for operational use., * Configure, maintain and troubleshoot ICT-system hardware, software and virtualisation platforms. * Monitor operational systems for resource use, failure rates and opportunities to improve performance. * Install and test system-software releases and contribute to implementation and fallback procedures. * Carry out network-maintenance tasks and diagnose faults using approved methods and tools. * Install or remove hardware and software, test the installation and hand over the solution to users. * Record deployment activity, results and configuration changes accurately. * Support the infrastructure and platform equipment used for static and deployable CIS systems. * Provide user support, technical guidance and escalation where required. How You Will Contribute Everything starts with the customer and the user. In this role, you will be expected to understand customer needs, maintain direct engagement and take ownership for delivering reliable outcomes. You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise. You will also be expected to act with appropriate pace and sound judgement. This means assessing available information, making informed decisions, addressing obstacles and improving delivery through insight gained from customers, users and operations., * Business travel to NATO and national facilities may be required. * The work is normally performed in secure CIS facilities and office environments and may include shift work. * The post may supervise work within the assigned sub-functional area and manage staff as required. Important Information Before Applying * This post forms part of NCIA's expansion into a new or developing duty location. * In established NCIA duty locations, CPO normally provides practical onboarding guidance on host-nation administration, such as local registration, residence requirements, vehicle registration and related settlement matters. For new or developing duty locations, such guidance may not yet be available at recruitment, selection or onboarding. * Candidates should be prepared to operate in a developing location environment where some practical arrangements may need clarification after appointment or arrival. Staff appointed to these posts may be expected to work with NCIA, CPO and local stakeholders to help build practical knowledge for future staff. * Some local operational, administrative and support arrangements may continue to evolve during recruitment and onboarding. The role may therefore require a high degree of autonomy and different support arrangements from those available at an established NCIA campus. * Candidates should not make assumptions about benefits, allowances, relocation support or other location-specific entitlements. Information will be provided only when formally confirmed. * Any selection or appointment will remain subject to required organisational approvals, establishment and funding arrangements, host-nation or administrative conditions, security requirements and other applicable appointment procedures. * Progression through the recruitment process does not constitute a firm offer of appointment. * NCIA will provide updated information as the recruitment process and duty-location arrangements progress.