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# IT Help Desk

- **Company:** eMazzanti Technologies
- **Location:** Hoboken, NJ, United States
- **Salary:** $66,575.0 - $142,576.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Issue Tracking Systems, Microsoft Office, Microsoft Software, Firewalls (Computer Science), Information Technology
- **Published:** October 3, 2026
- **Apply:** https://www.careerjet.com/jobad/us616bb8b8b8db48510b35d1d321b510b4

## About the Role

* Love of working in a fast paced environment
 * Good written and verbal skills
 * Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
 * Technical Aptitude.
 * Desire to make people happy when you solve their computer problem.
 * Solid attendance record
 * Technical Certification or Degree in Computer Science

## Description

We're growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You'll be part of a team that supports each other and works together to ensure customer satisfaction., * Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.

 * Monitor and troubleshoot back up or other regularly scheduled client work.
 * Work within a ticketing system to track and escalate customer problems
 * Maintain a positive phone demeanor and ensure customer satisfaction
 * Perform remote maintenance as needed.
 * Other duties as assigned.
 * Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
 * Spot themes and proactively work to solve them.