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# Help Desk Analyst I

- **Company:** Zachary Piper
- **Location:** Centennial, CO, United States
- **Experience:** Starter
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Networking Basics, Cisco Nexus Switches, Connectivity Problems
- **Published:** October 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9214154/help-desk-analyst-i

## About the Role

* 1-2 years of help desk or technical support experience
 * Bachelors Degree
 * Working knowledge of Windows operating system, network fundamentals, ticketing systems, and call center tools
 * Ability to work rotating shifts as this is an around the clock operation

## Description

* Provide technical support to NEXUS mission users via phone, online channels, and Mattermost
 * Monitor system health, operational dashboards, and alerting tools to quickly respond to failure notifications
 * Diagnose and troubleshoot hardware, software, and network connectivity issues using provided procedures
 * Document, track, and manage support requests and service tickets