> Markdown version of [/jobs/ext/3568739-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3568739-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Wme Group - **Location:** Beverly Hills, CA, United States - **Experience:** Experienced - **Salary:** $51,480.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Apple Mac Systems, Collaborative Software, Cyber Security, IT Management, Azure Active Directory, Prompt Engineering, Computer Equipment, User Accounts - **Published:** October 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bf8e10581f98a871 ## About the Role * 3+ years of IT support engineering experience in enterprise environments. * Strong working knowledge of Microsoft 365, Active Directory, and modern endpoint management. * Hands-on experience with Windows and macOS endpoint support. * Hands-on experience with mobile device support (iOS, Android). * Experience with ITSM platforms and disciplined ticket handling practices. * Strong written and verbal communication; comfortable engaging with senior business users. * Detail-oriented with strong follow-through. * Right to work in the United States. * Working familiarity with AI-augmented work practices including prompt engineering basics, AI-assisted documentation, and AI-aided troubleshooting; willingness to adopt new AI tooling as the practice matures. Preferred Qualifications * Microsoft, Apple, or equivalent endpoint management certifications. * ITIL Foundation certification. * Experience supporting executive and senior business users in a high-velocity environment. * Experience with collaboration platforms and AV/conferencing technology. * Background in entertainment, media, or similar industries. * Spanish language skills. Success Criteria (First 12 Months) * Demonstrated reliability and incident-response performance against team service targets. * Documented contribution to knowledge base or operational improvement. * Established working relationships with regional team and global engineering counterparts. * Knowledge depth visibly developed in at least one new technology area. * Demonstrated personal proficiency with approved AI tooling in daily work; identified at least one workflow improvement candidate or contributed to team AI practice during the period. ## Description The IT Support Engineer is part of a global support team with a vested interest in providing excellent support with an ever-present customer service mentality. The role partners with engineering teams on incident escalations, with the regional team lead on prioritization, and with senior business users on white-glove service when warranted. WME Enterprise IT operates as an AI-augmented function - every role, including this one, is expected to use AI tooling fluently in daily work and contribute to the team's growing AI practice. Key Responsibilities 1. Service Delivery & Incident Response * Monitor the helpdesk system for inbound issues and respond within agreed service levels. * Ensure all issues are logged and documented in the helpdesk system; assess issues quickly and professionally and take steps to resolve. * Document cause and resolution upon completion; close incidents with proper metadata. * Escalate and refer unresolved issues to engineering teams or external vendors when appropriate. * Handle immediate-need activities such as video conferencing setups, new employee onboarding, and office reconfigurations. 2. Endpoint, Mobility & Platform Support * Administer Windows user accounts in Active Directory and Microsoft Entra ID. * Set up and support Windows and macOS endpoints, including modern endpoint management practices. * Set up and support mobile devices across iOS and Android platforms. * Set up and support desktop telecommunications terminals including phones, voicemail services, and inbound routing. * Support Microsoft 365 and collaboration platforms at the user level. 3. Information Security & Compliance * Adhere to and enforce all information security protocols. * Ensure security through proper access controls, prompt termination and activation of users, and password discipline. * Coordinate with the cybersecurity function on security-relevant escalations. * Support audit and compliance activities related to user access and endpoint controls. 4. Documentation, Knowledge Sharing & Continuous Improvement * Maintain accurate documentation in the knowledge base. * Cross-train colleagues on areas of personal expertise; learn from teammates in their areas of depth. * Identify recurring issues and surface them for engineering remediation. * Maintain a flexible approach to work schedule with rotating shift patterns where applicable, and travel to other sites when required. * Use approved AI tooling fluently in daily work - AI-assisted documentation, troubleshooting, knowledge base lookup, and routine task acceleration. * Surface candidate workflows for AI augmentation and contribute observations to the AI practice maturation.