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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Link Solutions, Inc. - **Location:** Orlando, FL, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Configuration Management, Databases, Data Integrity, Information Technology Operations, Virtual Private Networks (VPN), Knowledge Management, Microsoft Office, Microsoft PowerPoint, Information Technology, Servicenow - **Published:** October 3, 2026 - **Apply:** https://www.careerjet.com/jobad/usc64f84a0f1709458837095da865435e0 ## About the Role Several factors influence final compensation, including relevant experience, technical expertise, certifications, and education., * U.S. Citizen. * Active DoD Secret Clearance. * Four (4) years of experience supporting IT operations, service desk activities, ticket management, customer support, help desk operations, or related information technology functions. * Experience utilizing ServiceNow, ticket management systems, IT service management (ITSM) platforms, or enterprise support tools. * Experience developing, maintaining, and managing reports, technical documentation, records, schedules, or configuration management documentation. * Experience supporting customer service operations within an IT, service desk, or help desk environment. * Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. * Strong written and verbal communication skills. * Strong organizational skills and attention to detail. * Ability to manage multiple priorities in a fast-paced operational environment. * Ability to interact professionally with customers, Government personnel, and technical teams. Preferred: * Experience supporting Department of Defense (DoD) or Federal Government IT environments. * Experience generating operational reports, performance metrics, or service-level reporting. * Experience supporting process improvement, knowledge management, or quality assurance initiatives. * Familiarity with configuration management principles and recordkeeping practices. ## Description Link Solutions is seeking an IT Support Specialist to join our team in Orlando, FL. * U.S. Citizen * Active DoD Secret Clearance * Non-remote (relocation incentive available) The IT Support Specialist will support the South East Region Cyberspace Support Center (RCSC) and serve as a key member of the service delivery team supporting mission-critical government operations. This position is primarily a customer service and operational support role focused on facilitating communication, service coordination, and support delivery between end users, Government stakeholders, and technical teams. The ideal candidate is highly organized, detail-oriented, and customer-focused, with strong communication and administrative skills. Successful candidates will possess experience supporting IT operations, managing documentation and records, and working within fast-paced enterprise or Department of Defense environments. This role is best suited for individuals who excel in customer support, process coordination, and operational administration rather than hands-on technical support activities., * Utilize the AESMP (ServiceNow) platform to create, update, manage, track, and close service requests, incidents, and work orders. * Monitor ticket queues and ensure service requests are properly documented, prioritized, assigned, and resolved within established service levels. * Maintain accurate records within ticketing systems, ensuring data integrity and completeness. * Generate and maintain operational reports related to service desk activities, ticket status, performance metrics, and customer support operations. * Monitor ticketing metrics and identify opportunities to improve service delivery, operational efficiency, and customer satisfaction. * Support quality assurance reviews to ensure compliance with established procedures, policies, and customer requirements. * Update and maintain ticket databases and track incidents, work orders, service requests, and support activities. * Collaborate with technical teams, project managers, and Government stakeholders to support operational requirements and service delivery objectives. * Assist with documentation management, schedule development, records maintenance, and configuration management activities. * Support process improvement initiatives, knowledge management efforts, and operational reporting requirements. * Develop and maintain standard operating procedures, process documentation, and knowledge articles. * Ensure compliance with company policies, customer requirements, and applicable government regulations. * Provide exceptional customer service while supporting mission-critical systems and operations. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)