> Markdown version of [/jobs/ext/3569292-it-engineer](https://www.wearedevelopers.com/jobs/ext/3569292-it-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Engineer

- **Company:** Jobot
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $187,200.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Android Software Development, Macintosh Computers, Apple IOS, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Wi-Fi Technology, Scripting, Microsoft InTune, Information Technology, Atlassian Tools
- **Published:** October 3, 2026
- **Apply:** https://www.dice.com/job-detail/f213d4bf-1ec1-49af-b9f4-0240edb98c70

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field.
 * Minimum of 5 years of experience in technical support, preferably in a consulting role.
 * Extensive experience in working with the technologies and platforms mentioned above.
 * Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
 * Excellent communication skills, with the ability to explain complex technical concepts in simple, understandable terms.
 * Strong customer service skills, with the ability to manage client expectations and ensure high levels of client satisfaction.
 * Ability to work in a team, and to collaborate effectively with other team members and stakeholders.
 * Strong knowledge of SLA tracking and management.
 * Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry.

## Description

As a Consulting Level 2/3 Support Engineer, you will be a part of a dynamic team, dedicated to delivering top-notch technical services to our diverse clientele. You will be the go-to expert for resolving complex technical issues, ensuring that our clients can fully leverage the potential of their IT infrastructure. This position offers an excellent opportunity to work with a wide range of technologies and platforms, and to contribute to the success of our clients' businesses., * Provide Level 2/3 technical support to our clients, resolving complex issues related to various technologies including MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment, and others.

 * Troubleshoot and resolve issues related to iOS, Android, Wi-Fi, VPN, DNS, DHCP, audio-visual systems, scripting, Meraki, Atlassian, and other platforms.
 * Track and manage SLAs, ensuring that all issues are resolved within the agreed timelines, and that client satisfaction is maintained at high levels.
 * Participate in the deployment of new systems and technologies, and contribute to the decommissioning of old ones.
 * Collaborate with other team members and stakeholders, sharing your knowledge and learning from others, to ensure that the team's skills and capabilities are continually enhanced.
 * Stay updated with the latest trends and developments in the tech services industry, and leverage this knowledge to improve our services and solutions.