> Markdown version of [/jobs/ext/3569566-help-desk-support-specialist](https://www.wearedevelopers.com/jobs/ext/3569566-help-desk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Specialist - **Company:** CareerCircle - **Location:** Chicago, IL, United States (Remote available) - **Experience:** Experienced - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, User Authentication, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Virtual Desktops, Remote Access Technology, Software Engineering, Office365, Microsoft InTune, Computer Equipment, Information Technology, User Administration - **Published:** October 3, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/chicago/968195b5-f444-4a7f-9b98-a17533b2663d ## About the Role Device Setup Communication Microsoft 365 Prioritization Authentications Problem Solving Desktop Support Customer Service Active Directory Virtual Desktops Technical Support Help Desk Support Business Valuation Employee Onboarding Incident Management Endpoint Management IT Service Management Remote Access Systems Full Stack Development Business Transformation, * 3+ years of help desk, service desk, or desktop support experience within an enterprise environment. * Strong troubleshooting experience with Windows operating systems and Microsoft 365 applications. * Experience with Active Directory user administration. * Familiarity with ticketing systems and incident management processes. * Strong communication and customer service skills. * Ability to manage multiple priorities in a fast-paced environment., * Experience supporting endpoint management solutions and mobile device management tools. * Exposure to virtual desktop environments, VPN support, and multi-factor authentication. * Experience with laptop imaging, deployments, and hardware troubleshooting. * Experience supporting large corporate user populations., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Apple IPad Microsoft 365 Professionalism Customer Service Microsoft Office Computer Science Active Directory Technical Issues Operating Systems Technical Support Help Desk Support Computer Hardware Business Valuation Technical Standard Smartphone Operation Information Technology Full Stack Development Network Troubleshooting Business Transformation Mobile Device Management End-User Training And Support Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 ## Description We are seeking an experienced Help Desk Support Specialist to join a growing IT support team in a corporate environment. This role will provide hands-on technical support to end users, troubleshoot a variety of hardware and software issues, and ensure a high level of customer service across the organization., * Provide technical support for desktop, laptop, and end-user technology issues. * Troubleshoot and resolve Windows operating system and Microsoft 365-related problems. * Support user account administration, password resets, and access-related requests. * Manage and prioritize tickets in a service desk or ITSM platform. * Assist with hardware deployments, device setup, imaging, and troubleshooting. * Support remote access technologies, authentication issues, and endpoint management solutions. * Participate in employee onboarding and offboarding activities. * Document incidents, resolutions, and support activities accurately. * Collaborate with other IT teams on system upgrades, deployments, and ongoing support initiatives. * Deliver excellent customer service while supporting both technical and non-technical users. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)