> Markdown version of [/jobs/ext/3570233-lab-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3570233-lab-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Lab IT Support Engineer

- **Company:** Capgemini
- **Location:** Holly Springs, NC, United States
- **Experience:** Experienced
- **Salary:** $68,911.0 - $161,544.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Firmware, Laboratory Information Management Systems, Data Management, GXP, User Administration
- **Published:** October 3, 2026
- **Apply:** https://www.capgemini.com/jobs/566492-en_US_SAPBTP/x/

## About the Role

* 2 to 5 years of experience in Lab IT end-user support within the Pharma or Biotech industries or equivalent work experience and applicable certifications
 * Experience with Lab instruments and lab instrument PCs
 * Be able to support users, provide system maintenance and upgrade
 * Strong communication skills
 * Install and upgrade software
 * Support first line of troubleshooting
 * Work with vendor to support OQ (make sure the instrument works)
 * Have ITIL knowledge (Incident/Change/Knowledge/Problem Management)
 * Experience with GXP practices; 21 CFR Part 11 compliance, manual testing, qualification process and Knowledge of LIMS and CDS

## Description

Are you seeking a distinctive opportunity to demonstrate your engineering abilities in a world-class organization? Look no further! Capgemini is in search of a highly motivated individual with exceptional work behaviors to join our team as a Lab IT Support Engineer. As an industry leader, we aim for excellence and are dedicated to delivering exceptional service to our clients.

In this role, you will be responsible for providing flawless IT support for lab instruments and their associated software applications. Your expertise will be crucial in ensuring the smooth operation of these instruments and facilitating efficient data management. You will collaborate closely with various teams, including vendors and network professionals, to successfully implement and maintain the necessary configurations.

Your Role:

 * Perform user administration tasks, including creating user accounts and ensuring their validity
 * Incident resolution (trouble shooting, physical check of instrument, network issue and licenses
 * Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments
 * Write and update SOPs
 * Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates


## Related Videos

- [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security)
- [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture)
- [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine)
- [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data)
- [Testing .NET applications a Tool box for every developer](https://www.wearedevelopers.com/videos/704-testing-net-applications-a-tool-box-for-every-developer)
- [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)