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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst L2 - **Company:** Zones, Inc. - **Location:** Dallas, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $69,992.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Creative Cloud, Antivirus Softwares, Apple Mac Systems, Computing Platforms, Microsoft Outlook, Cloud Computing, Information Systems, Data Centers, Email Management, Network Security, Microsoft Software, Microsoft PowerPoint, Server Administration, Software Asset Management, Systems Integration, Virtualization Technology, Software Licensing, Computer Network Operations, Office365, Peripherals, Malware, Os Ticket, Information Technology, Gsuite, Google Meet, Cisco - **Published:** October 3, 2026 - **Apply:** https://www.careerbuilder.com/job-details/help-desk-analyst-l2-dallas-tx--275d87d5-fb19-4240-9bfa-5aed4f19c1a0 ## About the Role * Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role. * Self-discipline. Must be self-disciplined and be able to prioritize tasks in order to meet deadlines, deliver solutions by the promised date, and stick to a task until it's finished. * Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy. * Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch. * Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical. * Passion for technology. Should always stay up to date on the latest tech developments. * Ability to configure and troubleshoot email clients such as Microsoft Outlook. * In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals. * In depth knowledge of the Microsoft O365 suite of applications * - Word, Excel, PowerPoint, Outlook, etc. * Experience with ticketing software * Familiar with EDR/anti-virus/ Malware protection management. * Google Workspace awareness/experience preferred * Google Meet experience preferred * Logitech knowledge preferred but not required, Adobe Product Family, Analysis Skills, Antivirus, Apple, Asset Management, Cisco Network Systems, Cloud Computing, Communication Skills, Customer Escalations, Detail Oriented, Email Management/Administration, Emerging Technology, Establish Priorities, Facebook, Help Desk, Identify Issues, Information Technology & Information Systems, Knowledge Transfer, LinkedIn, Mac Operating System, Malware, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Network Operations Center, Network Security, On Site Support, Peripheral Hardware, Problem Solving Skills, Professional Services, Reconciliation, Sales, Shipping/Receiving, Software Administration, Supply Chain, System Integration (SI), Technical Support, Time Management, Twitter ## Description * Be the first point of escalation for tickets from the Tier 1 team * Maintain the onsite Tech Bar hub * Provide in-person support of user issues and escalations to the team as needed * Troubleshoot hardware, software, and access/permissions issues * Troubleshoot issues with integrated systems * Manage shipping and receiving equipment to/from remote Workers * Provide asset management and reconciliation services * Establish relationships with all internal Technology Teams to transition additional tasks as needed * Continue maintenance of the knowledge transfer documents, Zones simplifies information technology by providing end-to-end capabilities and acting as a singular point of contact for hardware solutions and software licensing. Our expertise carries over to Zones lifecycle management services such as technology assessments, data center engineering, virtualization and cloud computing planning, and software asset management. * Multinational technology procurement and fulfillment * Solutions across mixed categories - servers, networking, storage, security and software * Zones configuration and integration centers for custom fulfillment and delivery * Specialized solution architects provide IT assessments and facilitate strategic planning * Lifecycle management services from initial project planning to IT asset disposition * Established partnerships with major hardware manufacturers and software publishers * Culture of five star service excellence that earns industry recognition ## Related Videos - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)