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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Ampam Parks Mechanical - **Location:** San Diego, CA, United States - **Salary:** $66,560.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Networking Basics, Password Management, Azure Active Directory, Office365, Software Troubleshooting, Microsoft Onedrive, Information Technology, User Administration - **Published:** October 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=24b5889e10d4bd4a ## About the Role * 1-2 years (Technician I) or 4-5 years (Technician II) of Help Desk, Service Desk, or IT Support experience required. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Equivalent combination of education and experience will be considered. Technical Skills * Experience supporting Microsoft Windows operating systems. * Working knowledge of Microsoft 365. * Experience administering or supporting Microsoft Entra. * Familiarity with Active Directory concepts is a plus. * Experience using ticketing systems. * Basic understanding of networking fundamentals. * Experience supporting printers and mobile devices. Soft Skills * Excellent customer service mindset. * Strong verbal and written communication skills. * Positive, professional, and approachable demeanor. * Strong troubleshooting and problem-solving abilities. * Ability to prioritize multiple tasks in a fast-paced environment. * Collaborative team player. * Detail-oriented with excellent organizational skills. * Eagerness to learn and grow within IT. Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship ## Description The IT Technician I/II serves as the first point of contact for internal technical support, providing timely and professional assistance to employees across the organization. This position is responsible for resolving Level I technical issues, managing incoming service requests, troubleshooting hardware and software problems, and escalating more complex issues when necessary. The ideal candidate is customer-focused, enjoys solving problems, communicates effectively, and thrives in a collaborative team environment., * Serve as the first point of contact for internal IT support requests via phone, email, and ticketing system. * Troubleshoot and resolve Level I/II hardware, software, printer, and peripheral issues. * Provide timely support for password resets, account access, and general system questions. * Escalate complex issues to senior IT staff while documenting troubleshooting efforts. * Maintain excellent customer service throughout every interaction. Microsoft 365 & User Administration * Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive. * Support Microsoft Windows 11, Android, and iOS devices. * Assist with Microsoft Entra user account administration, password management, and access requests. * Perform new hire technology setup and employee offboarding. * Maintain accurate user records and IT asset documentation. Ticket Management * Monitor and prioritize incoming service tickets. * Resolve issues within established service level expectations. * Document resolutions thoroughly within the ticketing system. * Identify recurring issues and communicate trends to the IT team. Hardware & Software Support * Configure and deploy laptops, desktops, monitors, mobile devices, and printers. * Install software, security updates, and approved applications. * Perform workstation moves, adds, and changes. * Maintain inventory of IT equipment and accessories. Team Collaboration * Work closely with IT teammates to ensure timely resolution of support requests. * Assist with technology rollouts and system upgrades. * Participate in documentation of standard operating procedures. * Support continuous improvement initiatives within the IT department. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)