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# Support Engineer (L3)

- **Company:** Pro-Search Inc
- **Location:** Auburn, ME, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Antivirus Softwares, Systems Engineering, Cloud Computing, Data Centers, Disaster Recovery, Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft SQL Server, Windows Servers, Network Architecture, Routing, Anti-Phishing, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Network Routers, Sonicwall, Firewalls (Computer Science), Fortinet, Hardware Infrastructure, Vmware
- **Published:** October 3, 2026
- **Apply:** https://www.prosearchmaine.com/jobs/21012-senior-support-engineer-l3/

## About the Role

Unlike many in-house IT positions, this role offers exposure to a broad range of technologies, environments, and business challenges. Success requires strong technical expertise, excellent communication skills, and the ability to guide clients through critical issues with confidence and professionalism., * 4+ years of experience supporting Microsoft Windows and Windows Server environments.

 * 4+ years of Active Directory, Microsoft Exchange, or Microsoft 365 support experience.
 * 4+ years of networking experience, including switching, routing, VLANs, VPNs, and firewalls.
 * Experience supporting backup, recovery, antivirus, and server hardware technologies.
 * Experience supporting Android and Apple mobile devices.
 * Strong troubleshooting, documentation, and client communication skills.
 * Ability to manage multiple priorities and take ownership through resolution.

Preferred Certifications

 * Microsoft 365 Certified: Enterprise Administrator Expert
 * Microsoft 365 Associate Certifications
 * CCNA, CCDA, CCVP, or CCIE
 * VMware Certified Professional (VCP)
 * Network+

## Description

Infrastructure & Systems Support

 * Install, configure, administer, and troubleshoot Windows Server environments.
 * Support Active Directory administration, permissions, file services, remote access, and backups.
 * Troubleshoot server, infrastructure, and networking issues across multiple client environments., * Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, Intune, and Security & Compliance.
 * Support Azure and AWS cloud environments.
 * Manage enterprise email systems and mail flow configurations.
 * Support Azure Virtual Desktop environments., * Troubleshoot TCP/IP, VPN, firewall, DNS, wireless, and internet connectivity issues.
 * Support SonicWall, Fortinet, and Ubiquiti firewall technologies.
 * Work with routers, switches, VLANs, and network infrastructure.
 * Apply security best practices including MFA, endpoint protection, EDR/XDR, phishing prevention, and threat management.

Virtualization & Datacenter Technologies

 * Support Hyper-V, VMware, backup systems, and high-availability solutions.
 * Assist with disaster recovery and business continuity technologies.
 * Support SQL Server and related infrastructure components.