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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Fleet IT Manager - **Company:** Rivertech Group - **Location:** Arnhem, Netherlands (Remote available) - **Salary:** €3,880.0 - €4,172.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Microsoft Azure, Microsoft Dynamics CRM, Information Technology Operations, Internet Security, Microsoft Office, Microsoft Software, Network Connections, Network Administration, Microsoft SharePoint, WordPress, Information Technology, Microsoft Business Central, User Accounts - **Published:** June 10, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=2514a7c156df7041 ## About the Role Do you have experience in SharePoint?, * MBO Level 4 (Secondary Vocational Education) or equivalent. * Fluent in English, both written and verbal, other languages a plus * Broad IT experience across office and operational (vessel) environments; background in the river cruise or maritime industry is a strong advantage. * Willingness to attend industry fairs and events and bring back actionable insights. * Technical Requirements * IT and network administration, with a focus on Microsoft technologies: Office 365, MS Dynamics, Business Central, Exchange, SharePoint, Teams, and Azure. * First-line support and troubleshooting across IT services and platforms (systems in use: Microsoft, FreshService, Mastex, SharePoint, WordPress). * Knowledge of threat protection protocols and internet security. * Experience with device installations: telephone, tablet, laptop, and desktop. * Strong project management skills. * Ability to set up and scale a helpdesk - including workflows, ticketing processes, and documentation. Skills & Competencies * Pro-active problem solver with a solution-focused approach. * Cooperative and hands-on mentality. * Accurate and precise with strong attention to detail. * Flexible team player. * Stress resistant, able to prioritise and perform in a fast-paced environment. * Strong communication skills and a service-oriented mindset. * Forward-thinking and innovation driven. * Affinity with the maritime and river cruise industry. ## Description The Fleet IT Manager is responsible for the technology infrastructure connecting Rivertech Group's shore-based offices to its river cruise vessels operating on European waterways. Core areas of responsibility include vessel management software, and hardware maintenance, ensuring seamless and reliable ship-to-shore communication. The primary focus of this role is IT on board and first-line support for the fleet. Working closely with the Technical Team Lead Portside and onboard IT service provider and in direct cooperation with the IT Application & System Manager, the Fleet IT Manager is the main contact for vessel IT matters across the group. A second key element of the role is serving as holiday cover and operational back-up for the IT Application & System Manager. This requires familiarity with the back-office IT environment of the Rivertech Group entities in Cyprus (CY), Switzerland (CH), and the Netherlands (NL), and the ability to maintain continuity during absence periods., Onboard IT & First Line of Support - Primary Focus * Act as the first point of contact for all IT-related issues on board the river cruise fleet, providing timely support both remotely and during vessel visits. * Align with It partners to maintain onboard network connectivity and communication infrastructure, ensuring stable and secure connections between vessels and shore. * Support, maintain, and where necessary configure vessel management software and other onboard applications used by crew and operations. * Install, configure, and troubleshoot onboard hardware (workstations and software) across the fleet. * Coordinate with captains and crew to resolve IT incidents efficiently and with minimal disruption to vessel operations. * Monitor the health of onboard systems, carry out routine checks, and maintain up-to-date configuration documentation and incident logs. * Plan hardware replacements and software updates in line with operational schedules such as layups and port turnarounds. * Carry out periodic security checks and report findings to the Technical Team Lead Portside. * Serve as the designated holiday cover and operational back-up for the IT Application & System Manager (Rivertech Group CY, CH, NL). * Maintain continuity of back-office IT operations across the Rivertech Group entities in Cyprus, Switzerland, and the Netherlands during cover periods. * Handle day-to-day application and systems support tasks as required and liaise with group colleagues and vendors in the absence of the IT Application & System Manager. * Maintain sufficient working knowledge of group back-office systems to respond effectively when covering this role. * Install and maintain business-critical software applications. * Track software licences and ensure compliance with licensing agreements. * Liaise with software vendors and service providers. * Create and manage user accounts and permissions. * Implement and maintain IT security policies (MFA, password protocols, access control). * Identify, assess, and report potential security risks. * Ensure compliance with data protection regulations (e.g. GDPR) Future-Oriented Fleet & Infrastructure * Keep onboard and office IT infrastructure future-ready - continuously assess and evolve systems. * Monitor market developments relevant to river cruising: data bundles, connectivity, privacy, compliance, and emerging technologies. * Attend industry fairs, trade events, and technology conferences to stay ahead of developments. * Translate market insights into concrete proposals for fleet-wide implementation. * Build and maintain a network of IT vendors, innovators, and industry peers in the river cruise sector. * Advise management on strategic IT investments and the long-term technology roadmap for the fleet. * Identify opportunities to improve guest and crew experience through technology. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Kill Your WordPress. 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