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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Project Manager - **Company:** Digital Insurance LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** C++ (Programming Language), Software as a Service, Human Resources Information System (HRIS), Zoho Office Suite, Zoho Projects, HR Software, ServiceNow Customer Service Management, Custom Reports - **Published:** October 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=18952a190c922d3b ## About the Role Must be eligible to work in the United States without the need for work visa or residency sponsorship., * 4+ years of experience in HCM, payroll, HRIS, SaaS implementation, project management, or a related client-facing operations role. * 2+ years of experience leading complex client implementations, strategic accounts, or cross-functional projects. * Demonstrated experience working directly with executive-level stakeholders, business owners, HR leaders, payroll administrators, or operational decision-makers. * Experience managing multiple projects simultaneously while maintaining timelines, scope, and client expectations. * Proven ability to identify project risks, develop mitigation plans, and drive projects to successful completion. * Experience facilitating difficult conversations involving scope changes, implementation readiness concerns, project delays, or escalated client situations. * Experience coordinating work across multiple departments and influencing outcomes without direct management authority. * undefined Knowledge/Skills/Abilities * Strong knowledge of payroll, HR, workforce management, and HCM technology solutions, including how implementation decisions impact compliance, service delivery, user adoption, and long-term client success. * Project governance and implementation leadership skills, including management of timelines, priorities, resources, stakeholder expectations, readiness assessments, and go-live decisions. * Ability to identify implementation risks, evaluate operational and compliance impacts, develop mitigation plans, and drive issues to resolution. * Exceptional verbal and written communication skills with the ability to effectively engage executive stakeholders, business owners, HR leaders, payroll administrators, and internal teams. * Strong relationship management skills, including the ability to influence stakeholders without direct authority, navigate conflict, establish appropriate expectations, and deliver difficult messages professionally and constructively. * Ability to coordinate cross-functional teams and implementation stakeholders to ensure project dependencies, custom reporting requests, and integration activities remain aligned with project timelines and client expectations. * Ability to maintain visibility into implementation milestones, custom report requests, and integration dependencies, and effectively communicate project status, risks, and next steps to clients and internal stakeholders. * Strong organizational, analytical, and decision-making abilities, including the capability to interpret project health indicators, evaluate complex situations, and recommend solutions that balance client needs with business objectives. * Familiarity with change management principles and the ability to guide clients through organizational, operational, and technology-related transitions. * Ability to perform effectively in high-pressure situations involving escalations, competing priorities, tight deadlines, and complex client implementations. * Ability to utilize implementation metrics, readiness indicators, and project health data to proactively identify risks, maintain project momentum, and improve implementation outcomes. * undefinedundefined Preferred Skills * Professional certifications such as PMP, CAPM, CPP, FPC, CSM, UKG certifications, or comparable project management, payroll, or HRIS credentials are preferred but not required. * Experience with UKG Ready implementations or similar HRIS platforms. * Experience with Zoho One and Zoho Projects * Prior client-facing or consultative experience in an ASO or PEO services environment. * Exposure to system audits, compliance reviews, or data security standards. * undefined ## Description * Lead implementation conversations with executive and business owner stakeholders * Schedule and lead client and team cadence calls for applicable projects * Establish and enforce client expectations and responsibilities * Address resistance, conflict, and scope challenges * Deliver difficult messages regarding readiness, compliance, or required changes * Identify implementation risks early * Develop mitigation plans * Monitor readiness indicators * Recommend go-live delays when readiness risks exist * Prevent escalations and implementation failure * Determine appropriate implementation approach based on client complexity * Guide Sales and internal teams on client readiness and project requirements * Coordinate cross-functional alignment across departments * Resolve internal workflow conflicts impacting delivery * Protect downstream service teams from preventable implementation issues * Support onboarding and training of implementation staff * Participate in improving implementation playbooks and tools * Lead post-implementation retrospectives ## 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