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# Service Desk - Level 2

- **Company:** Kforce Inc.
- **Location:** Medley, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, IBM System I, Desktop Computing, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Server Administration, Backup and Restore, Wireless Networks, Computer Network Operations, Office365, Information Technology
- **Published:** October 3, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5FUUd-MjE5MDMyMlAxfjk5/

## About the Role

* 4+ years of desktop support and network troubleshooting experience
 * Strong experience supporting Windows environments
 * Advanced knowledge of computer hardware, software installation, upgrades, and repairs
 * Advanced proficiency with Windows 10 and Microsoft 365 applications
 * Basic experience installing and supporting network devices
 * Familiarity with handheld computing devices and AS400 systems
 * Strong analytical, troubleshooting, and customer-service skills
 * Ability to work evenings, weekends, holidays, and extended hours when necessary
 * Availability to participate in a 24/7 rotating on-call support schedule

Preferred Qualifications:

 * Associate's or Bachelor's degree in Information Technology or a related field
 * Relevant technical certifications

## Description

Kforce has a client seeking a Service Desk - Level 2 in Miami, FL (Florida). Summary: We are seeking an experienced Desktop Support Technician II to provide advanced technical support for end users across hardware, software, network, and mobile-device environments. This role is responsible for troubleshooting technical issues, maintaining IT equipment and software, supporting network operations, and delivering excellent customer service while ensuring reliable system performance. Key Responsibilities:

 * Troubleshoot and resolve desktop, hardware, software, printer, network, and connectivity issues
 * Install, configure, upgrade, repair, and decommission computers, printers, and software applications
 * Assist with server administration and LAN support activities
 * Support wireless networks and mobile/handheld devices
 * Verify completion of required data backups
 * Respond to support requests via phone, email, and in person
 * Document incidents and resolutions within the ticketing system and escalate complex issues as needed
 * Participate in an after-hours, on-call support rotation
 * Train employees on new hardware, software, and IT processes
 * Maintain hardware, software, and licensing inventories
 * Develop and update standard operating procedures and technical documentation
 * Recommend process improvements and contribute to IT projects