> Markdown version of [/jobs/ext/357114-technical-user-support-analyst](https://www.wearedevelopers.com/jobs/ext/357114-technical-user-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical User Support Analyst - **Company:** MiniMed - **Location:** Heerlen, Netherlands - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Outlook, Network Service, Software Engineering, Software Systems, Information Technology, Servicenow - **Published:** June 10, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=a4842b5eb77d2ef7 ## About the Role Do you have experience in ServiceNow?, * Practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. * Minimum 2 years of experience with a high school diploma or equivalent. ## Description Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. Responsibilities may include the following and other duties may be assigned: * Resolves technical problems that originate by telephone in a call center/help desk environment. * Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products. * May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products. * Provides technical support to users for either PC, server or mainframe applications and hardware. * Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures. * Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems. * Maintains a troubleshooting tracking log ensuring timely resolution of problems. * Recommends systems modifications in order to reduce user problems. * Function Specific: Ability to use a variety of end user support processes deployed by Medtronic such IT Service Management (ServiceNow), Communication and Collabration (Outlook, Microsoft Teams, Zoom) to resolve technical issues. * Technology: Understanding of an end user's experience and challenges using the technology and service. * Acquire and maintain knowledge on IT services and solutions that customers use. What You'll Bring: * Work independently with general supervision on larger, moderately complex projects and assignments. * Set objectives within your area of responsibility to support project and business goals. * Contribute to the successful delivery of project milestones and collaborate on cross-functional initiatives. * Analyze and resolve routine to moderately complex issues, applying knowledge of related processes and functions. * Identify opportunities for improvement and recommend enhancements to systems, processes, and ways of working. * Communicate regularly with internal stakeholders to share information, provide updates, gather input, and support decision-making. * Interact with external contacts on less complex, information-sharing or problem-solving matters. * Provide guidance and support to entry-level professionals and employees in the Support Career Stream. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Your organization as a Graph](https://www.wearedevelopers.com/videos/2051-your-organization-as-a-graph) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Average Salary in The Netherlands](https://www.wearedevelopers.com/magazine/272-average-salary-in-the-netherlands)