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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** Sky Systems Inc - **Location:** Breda, Netherlands - **Experience:** Experienced - **Salary:** €5,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Networking Cables, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Network Routers, Remote Desktop Protocol (RDP), ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Information Technology, Laptops, Servicenow - **Published:** June 10, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=1c84ffb6028c214f ## About the Role Do you have experience in Windows?, * Minimum 3 years of experience in IT field support or desktop support roles. * Strong hardware/software troubleshooting skills, including hands-on repair of desktops, laptops, and peripherals. * Basic understanding of LAN/WAN and TCP/IP networking. * Familiarity with VPN, RDP, DNS, DHCP, and network troubleshooting tools. * Experience supporting Windows OS (required); MAC/Linux OS support (preferred). * Ability to lift/move IT equipment up to 50 lbs. * Knowledge of IT ticketing systems (e.g., ServiceNow, Remedy). * Familiarity with Smart Hands support tasks. * Experience in problem and incident management with a focus on preventive solutions. Certifications (Preferred): * Associate Degree in Electronics or related field. * CompTIA A+ Certification. * OEM Certifications (Dell, Toshiba, Lenovo, HP, etc.). Soft Skills: * Excellent verbal and written communication. * Strong interpersonal and customer service skills. * Ability to interact with stakeholders at all organizational levels. * Self-driven, result-oriented, and passionate about delivering quality support. * Able to work independently and collaboratively within a team. * Willingness to work flexible hours as required. ## Description We are seeking a skilled and proactive IT Desktop Support Technician to provide hands-on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have a strong background in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations in compliance with company policies., * Provide on-site IT infrastructure field support including hardware, software, and OS troubleshooting without violating hardware warranties or security compliance requirements. * Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals. * Deliver desk-side support and PC break/fix services for Windows OS, and ideally MAC/Linux OS. * Perform smart hands support for peripheral and network hardware such as routers, switches, wireless routers, firewalls, racks, cabinets, and data termination panels. * Assist with basic LAN/WAN concepts and networking tasks under instruction. * Resolve end-user issues related to network cabling and connectivity (TCP/IP, DNS, DHCP, VPN, RDP). * Conduct root cause analysis of recurring issues and contribute to problem management and preventive actions. * Maintain timely and accurate documentation and ticket updates using tools like ServiceNow or Remedy. * Communicate clearly and effectively with clients and internal teams. * Manage workload independently and meet task deadlines with a sense of urgency. * Ensure consistent customer satisfaction and maintain professionalism at all levels of interaction. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)