> Markdown version of [/jobs/ext/3571202-technical-program-manager-i](https://www.wearedevelopers.com/jobs/ext/3571202-technical-program-manager-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Program Manager (I)

- **Company:** Amazon.com, Inc.
- **Location:** Bethesda, MD, United States
- **Salary:** $168,480.0 - $208,000.0
- **Contract:** Permanent contract
- **Skills:** Software Bug Management, Spreadsheets, Systems Analysis, Workflow Management Systems
- **Published:** October 3, 2026
- **Apply:** https://www.careerjet.com/jobad/us3a3cb5d373b647119bfc781c772e2212

## About the Role

Experience in program management, operations, or systems analysis.
Strong conceptual understanding of the process improvement lifecycle (i.e. intake, business validation / requirements gathering, prioritization, development, testing and deployment / business enablement).
Experience using ticket/workflow management systems.
Strong documentation and cross-functional communication skills.
Highly organized and able to manage up.
Preferred Qualifications
Experience with Lead-to-Cash processes.
Hands-on experience with process design, process optimization, or business architecture.
Experience running User Acceptance Testing.
Project or Program Management certifications or equivalent applied experience.

## Description

Bug Management
-Backlog Ownership: Regularly review and maintain the backlog of system issues related to the Mandiant Consulting organization (acting as the source of truth), ensuring bugs are tagged to the appropriate hotlist
-Cross-Functional Communication: Collaborate with cross-functional teams to communicate the priority of high-impact tickets and drive resolution.
Operations Support: Provide hands-on support to Mandiant Consulting Operations team members to resolve requests with cross-functional partners as needed.
Feature Request Management
-Backlog Maintenance: Maintain the backlog of system enhancement requests using Buganizer. Ensure new request intakes are handled appropriately, which includes hotlist tagging, spreadsheet tracking, and business requirements validation.
-Business Prioritization: Collaborate with the Mandiant Consulting organization to identify new enhancement requests and drive business-led prioritization.
-Hand-off & Clarification: Hand-off enhancement requests to appropriate GCBP system owners and facilitate the closure of open questions or clarify business requirements.
-Enablement & Testing: Facilitate testing, validation, and enablement for enhancements prior to their release.
-Communication: Regularly communicate the status of the enhancement backlog to relevant stakeholders.
Prior Background & Skills, Automotive Assistant Service Center Manager- $16.00-$20.00/hr. + Incentives! What You'll Do: -Build trust and win repeat, loyal customers -Assist the Service Center Manager i…

 + 1 month ago
+