> Markdown version of [/jobs/ext/3571447-manager-customer-science-customer-analytics](https://www.wearedevelopers.com/jobs/ext/3571447-manager-customer-science-customer-analytics). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Manager, Customer Science (Customer Analytics)

- **Company:** American Airlines Inc
- **Location:** Fort Worth, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Customer Data Management, Machine Learning, Generative AI, Agentic-AI, Data Strategy, Data Analytics, Data Management
- **Published:** October 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=60bb46c391d4bd41

## About the Role

* Bachelor's degree in Finance, Data Analytics, Statistics, or equivalent quantitative experience
 * 5 years of experience in the customer analytics space, including data science, data management, customer engagement, customer insights, and machine learning/artificial intelligence (ML/AI)

Preferred Qualifications- Education & Prior Job Experience

 * Advanced degree, strong understanding of airline economics, experience managing a team of data analysts/data scientists with advanced quantitative skills

Skills, Licenses & Certifications

 * Ability to synthesize vast amounts of seemingly disparate data and translate into actionable insights
 * Ability to deliver clear and concise findings to a variety of audiences, including senior management, by integrating data from different sources
 * Ability to work effectively with multiple groups which have differing priorities
 * Understanding of customer data and customer interactions specific to the airline as well as customer behavior and customer experience management practices that are applicable to all industries
 * Ability to coach data analysts to improve their use of customer data and analytical techniques

## Description

* This job is a member of the Customer Analytics and Insights Delivery team within the Revenue organization.
 * Responsible for managing a group of analysts/data scientists who are well-versed in a variety of customer data and analytical techniques to provide meaningful data-driven customer insights to all areas of the company, including: Loyalty, Marketing, Revenue Management, Sales, Network Planning, all customer facing work groups, and IT.

What you'll do

 * Develop strategic customer segmentations that are relevant for our commercial strategy and communicate them with the broader commercial organization
 * Help inform our long-term commercial strategy by enhancing strategic customer segmentations
 * Develop analytical frameworks to help understand customer behavior, their long their value and their retention drivers
 * Lead the design, development and implementation of advanced analytics insights and solutions that generate customer value and growth for American
 * Champion the introduction of customer frameworks and customer data into strategic commercial projects
 * Champion the adoption and correct implementation of Gen AI and Agentic AI tools and techniques that leverage customer data in the revenue organization.
 * Identify key data opportunities to enhance customer segmentation and inform data strategy teams to prioritize its generation, adoption, curation and literacy.
 * Develop and communicate customer segmentation best practices with the broader commercial organization
 * Provide the strategic leadership, collaborative coordination, and creative problem solving to mentor and manage a successful team
 * Ensure continuous upskilling and provide development opportunities for talent in the organization, and be always recruiting future leaders for the organization
 * Contribute to and drive forward a thriving team culture exemplified by personal integrity and accountability, respect and inclusiveness, collaboration, adaptability, positivity, and care for others