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# Technical Support Representative

- **Company:** Ametek
- **Location:** Waukegan, IL, United States
- **Experience:** Expert
- **Salary:** $85,280.0 - $162,240.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Office
- **Published:** October 3, 2026
- **Apply:** https://www.jofdav.com/jobs/59957542-technical-support-representative

## About the Role

* Two-year technical degree in electronics, electrical technology, or a related field preferred; candidates currently pursuing a related degree may also be considered., * Strong customer service and interpersonal skills with a focus on delivering professional, solutions-oriented customer experience.
 * Strong problem-solving skills with the ability to apply sound judgment, technical knowledge, and adaptability when troubleshooting customer issues in real time.
 * Basic working knowledge of multimeters, hand tools, and electrical troubleshooting practices.
 * Proficient computer skills, including working knowledge of Microsoft Suite.
 * Strong organizational skills with the ability to manage multiple tasks and follow through on support activities.
 * Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

## Description

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK Power Quality Solutions products, software, and service offerings. This role supports a best-in-class customer experience by assessing customer needs, troubleshooting technical issues, documenting support cases, coordinating service activity, and identifying opportunities for future service, parts, preventative maintenance, and on-site support., * Assess customer technical needs, provide clear troubleshooting guidance, document support cases accurately, communicate resolution steps, and follow through to ensure issues are resolved efficiently and professionally.

 * Maintain working knowledge of AMETEK Power Quality Solutions products, software, and service offerings to provide accurate technical support, troubleshoot customer issues, and recommend appropriate next steps.
 * Schedule and coordinate field service activities between customers and service vendors.
 * Use customer interactions to uncover opportunities for additional support, preventative maintenance, and on-site services.
 * Perform order entry for various service, parts, and battery replacement orders.
 * Support service projects as directed.
 * Other duties as assigned.

Technical Support Rep position will also be required to be on a monthly rotation for our Technical Support after-hour support program. We do offer additional pay for this participation.