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# Service Desk Technician

- **Company:** Ascension
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Service Software, Software Engineering, Information Technology
- **Published:** October 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9214294/service-desk-technician

## About the Role

* Associate's or Bachelor's degree in Computer Science or related field
 * 2+ years of experience in a technical support role
 * Excellent communication and customer service skills
 * Strong technical background in hardware, software, and networking
 * Experience with ticketing systems and remote support tools
 * Ability to work independently and as part of a team
 * Strong problem-solving and analytical skills
 * Ability to prioritize and manage multiple tasks and projects

## Description

The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background.
Responsibilities:

 * Provide technical support to end-users via phone, email, or in-person
 * Troubleshoot and resolve hardware and software issues
 * Escalate complex problems to higher-level support teams
 * Document and track all support requests and resolutions in a ticketing system
 * Install, configure, and maintain hardware and software
 * Assist with the setup and maintenance of network and server infrastructure
 * Provide training and support to end-users on new hardware and software
 * Stay up-to-date with the latest technology trends and advancements