> Markdown version of [/jobs/ext/3571952-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3571952-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** Ovation Workplace Services Inc.
- **Location:** Miramar, FL, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple IOS, Apple Mac Systems, Computer Literacy, Data Centers, Desktop Computing, Issue Tracking Systems, Jabber, Microsoft Office, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Information Technology, Laptops
- **Published:** October 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=746cfc2de9d895c8

## About the Role

* Education: Associate's or Bachelor's degree in IT, Computer Science or a related field, or equivalent experience.
 * Experience: 18+ months in desktop support or help desk, including Windows 10/11.
 * Certifications (Preferred): CompTIA A+; MCP or Microsoft 365 Fundamentals.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

 * Windows, Active Directory, GPOs and Office 365
 * PC and laptop hardware troubleshooting
 * Antivirus, endpoint protection and encryption tools
 * Ticketing systems and ITSM practices
 * MDM platforms (iOS and Android)
 * Strong problem-solving, multitasking and SLA management
 * Clear communication and a customer-service focus
 * Availability for evenings and weekends as needed, * SCCM: 3 years (Required)
 * Desktop support: 3 years (Required)
 * Active Directory: 3 years (Required)
 * MacOS Server: 3 years (Required)

## Description

The Desktop Support Technician gives first- and second-level support on-site and remotely. The role covers hardware, software and application troubleshooting, ticket documentation, and escalation to meet SLAs., * Provide L1/L2 support by phone, remote tools and on-site.

 * Log and track all incidents and requests in the ticketing system.
 * Install, configure and troubleshoot Windows 10/11 and Office 365, with basic macOS support.
 * Support enterprise apps such as Cisco Jabber.
 * Set up, maintain and repair desktops, laptops, printers and peripherals.
 * Diagnose network, hardware and software issues.
 * Support MDM for iOS and Android devices.
 * Coordinate with vendors on AV issues, and keep users updated on ticket status.
 * Perform other duties as assigned., Reasonable accommodations are available under the ADA and applicable state law.
 * Regular sitting, standing, walking and computer use
 * Occasional lifting of IT equipment up to 50 lbs
 * Bending, kneeling or crouching to install or service equipment
 * Office or data center setting with moderate noise
 * Travel to multiple sites or client locations as needed


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)