> Markdown version of [/jobs/ext/3572277-technical-support-manager](https://www.wearedevelopers.com/jobs/ext/3572277-technical-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Manager - **Company:** Rehrig Pacific Company - **Location:** Los Angeles, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software Applications, Databases, Data Integrity, Linux System Administration, Machine Learning, Radio-Frequency Identification, Systems Integration, Information Technology - **Published:** October 3, 2026 - **Apply:** https://www.jofdav.com/jobs/59969047-technical-support-manager ## About the Role * Bachelors degree in Engineering, MIS, Computer Science, or a related technical field. * 5+ years of experience in customer support, technical support, implementation, or a related technology function. * 3+ years of experience managing technical or support professionals. * Strong leadership, communication, problem-solving, and root-cause-analysis skills. * Experience managing multiple projects, priorities, and resource requirements simultaneously. * Working knowledge of enterprise technology solutions, including RFID, IoT, software applications, APIs/integrations, Machine learning models, databases, and Linux-based environments. * Ability and willingness to travel up to 30%. ## Description The Technical Support Manager is responsible for deployment, and ongoing support of Rehrig Pacific's Direct-to-Store Delivery (DSD) technology solutions. This role is accountable for delivering exceptional customer experience by ensuring successful implementations, timely issue resolution, strong service performance, and continuous process improvement. As a trusted technical and business expert, the Technical Support Manager collaborates with customers and internal stakeholders to maximize solution effectiveness and support business growth., * Coach, mentor, and lead team members and Rehrig Pacific employees in accordance with our Core Values, Mission, and Strategic Vision to build a high performing and customer focused team. * Champion our Diversity, Inclusion, and Belonging initiative, advancing the cause of every family member feeling like they belong. * Leveraging the Learning & Development resources, further the development and growth of team members. * Establish team performance goals, monitor key metrics, and drive achievement of department objectives. Implementation * Manage implementation schedule, monitor progress, risks, and resource requirements to ensure successful customer deployments. * Provide guidance to customers and the team on implementation setup and establish best practices for software and hardware configuration. * Liaison with customer and IT resources to ensure APIs are established according to specifications. * Work collaboratively with New Product Development (NPD) and Integrated Solutions (IS) to transition new technology solutions to commercialization. Technical Support * Establish, monitor, and improve service level agreements (SLAs), support performance metrics, and customer response objectives. * Develop data integrity processes for machine learning models and coordinate software user acceptance testing efforts. * Develop and refine necessary documentation (implementation questionnaires, checklists, internal installation, and training guides). * Partner with NPD and Operations to resolve complex technical issues and improve solution performance. Customer Service * Monitor customer satisfaction and proactively address service concerns to promote long-term customer success and retention. * Support the development and maintenance of customer-facing knowledge base content, training materials, and self-service resources. * Collaborate with customers to facilitate feedback on software releases/enhancements and contribute to content needed for customer self-service. Continuous Improvement * Lead continuous improvement and standardization efforts across implementation and support to improve team effectiveness, customer experience, scalability, and operational efficiency. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Introduction to Azure Machine Learning](https://www.wearedevelopers.com/videos/368-introduction-to-azure-machine-learning) - [Coffee with Developers](https://www.wearedevelopers.com/videos/341-coffee-with-developers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)