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# Implementation Manager

- **Company:** EQS Group
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Microsoft Office, Product Software Implementation Methods, B2b Software
- **Published:** October 4, 2026
- **Apply:** https://www.adzuna.es/details/5909687793

## About the Role

* You identify with EQS values and bring a responsible, respectful, and trustworthy way of working.
 * You have completed a university degree, vocational training, or gained comparable professional experience in a customer-facing environment.
 * You bring first professional experience in B2B SaaS, software implementation, onboarding, project coordination, or a similar client-facing role.
 * You enjoy managing projects and coordinating multiple stakeholders, and you know how to keep tasks structured and moving forward.
 * You have a solid IT affinity and feel comfortable learning new software products, workflows, and system-related topics quickly.
 * You are confident using MS Office and working in a structured way with documentation, timelines, and customer communication.
 * You have C1-level proficiency in both French and English (written and spoken). Spanish or German speaking skills are a strong plus.
 * You show initiative, ownership, and a solution-oriented mindset, while staying customer-focused and collaborative.
 * You are comfortable using AI-supported tools responsibly to improve efficiency, structure information, or prepare customer-facing work while applying sound judgment and data confidentiality standards.

Ideally, you also bring

 * Experience in compliance, governance, regulatory, or other complex B2B software environments.
 * Experience delivering customer trainings, workshops, or onboarding sessions in a SaaS context.

## Description

In this role, you will help our customers get value from EQS solutions quickly and confidently. You will manage implementations with a strong customer focus, coordinate stakeholders across the project lifecycle, and contribute ideas that make our onboarding processes even more scalable and effective.

 * Own and coordinate end-to-end customer implementation projects for EQS compliance solutions, from kickoff and planning through go-live and handover.
 * Guide customers through project milestones, timelines, deliverables, trainings, and workshops to ensure a smooth and transparent onboarding experience.
 * Translate customer needs into structured implementation plans, advise on configuration decisions and rollout approach, and contribute feedback that helps improve our products and internal processes.
 * Collaborate cross-functionally with Sales, Product, Engineering and other internal stakeholders to keep projects on track and resolve issues proactively.
 * Manage project delivery by monitoring timelines, scope, risks, issues, dependencies, escalations, and next steps in a structured and customer-oriented way.
 * Support go-live preparation, validate key implementation documentation, and collaborate with Customer Success and Support to ensure a smooth post-launch handover that sets the foundation for long-term customer satisfaction, engagement, and retention.