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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administrator - **Company:** Regnology Group GmbH - **Location:** Montbonnot-Saint-Martin, France - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Data Logging, Office365, Peripherals, Laptops - **Published:** May 24, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=d5f7bc2d735cc054 ## About the Role Do you have experience in VPN?, * 1-2+ years of experience in a similar IT support or service desk role. * Excellent knowledge of Microsoft 365 applications and proven experience troubleshooting related issues. * Strong hands-on experience with laptop hardware support, software installation, and basic network troubleshooting. * Fluent in [e.g., French and English], both written and spoken, to support our user base. * A customer-centric mindset with a passion for helping people and solving problems. * Ability to develop strong relationships with internal stakeholders across the business. * Experience using a professional IT Service Management (ITSM) tool for ticket logging and management. * A keen interest in learning new technologies and processes to improve the support function. * Relevant certifications (e.g., Microsoft 365 Fundamentals, ITIL Foundation) are a plus. ## Description * Provide first-level contact and problem resolution for all users with hardware, software, and application issues. * Troubleshoot and resolve issues related to Microsoft 365 applications (Word, Excel, Teams, Outlook). * Diagnose and repair hardware problems on laptops, desktops, and peripherals. * Manage user account lifecycles in Active Directory/Azure AD (onboarding, offboarding, permissions). * Escalate unresolved issues to the appropriate Tier 2 or Tier 3 support teams. * Document all help desk interactions and resolutions in the IT service management (ITSM) tool. * Install, configure, and support approved software and applications for end-users. * Guide users through problem-solving steps and provide excellent customer service. * Assist with basic network connectivity troubleshooting (Wi-Fi, VPN, wired). * Set up and configure new workstations and laptops for employees., * Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability. * International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives. * Growth & Mentorship: Access a wide range of our technical and functional training opportunities. * Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity. To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)