> Markdown version of [/jobs/ext/3574732-high-potential-program-it-support](https://www.wearedevelopers.com/jobs/ext/3574732-high-potential-program-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# High Potential Program - IT Support

- **Company:** Impossible Cloud
- **Location:** Hamburg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Bash Shell, Linux, IT Management, Python (Programming Language), Scripting, Zapier, Information Technology, SAP MDG
- **Published:** October 4, 2026
- **Apply:** https://www.adzuna.de/details/5908512194

## About the Role

* Currently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge.
 * A natural problem-solver - you don't wait for someone else to fix it. Structured, reliable, and communicative - someone the team can count on.
 * Genuine curiosity about AI tools and automation and how they can streamline internal operations. Comfortable working across Linux, macOS, and Windows environments.
 * Fluent in English; German is a plus.
 * Nice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n).

WHAT WE OFFER:

Comprehensive Training: Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion.

Mentorship and Development: Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program.

Practical Experience: Get involved in real projects from day one, collaborating with teams across the company on initiatives that actually matter.

Community and Networking: Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network.

Career Advancement: Successful completion of the program opens the door to a full-time position.

## Description

We created the High Potential Program to harness the capabilities of ambitious graduates and professionals ready to tackle tomorrow's challenges. This intensive four to six-month program is designed to unlock your full potential through real-world projects, supported by comprehensive training, mentorship, and leadership development.
WHAT YOU WILL DO:

Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company's growth.

Onboarding & Training (Months 1-2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company's internal IT infrastructure, compliance requirements, and build your essential IT support toolkit.

Project Immersion (Months 3-4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas:

 * Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity.
 * Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors.
 * Access & Permissions: Support the Engineering Team with user account and access permission management.
 * Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements.