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# Estates Maintenance Helpdesk Coordinator

- **Company:** Affinity Water
- **Location:** Hatfield, UK
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computer-Aided Facility Management, Computerized Maintenance Management Systems, Microsoft Office
- **Published:** June 23, 2026
- **Apply:** https://www.affinitywatercareers.co.uk/jobs/7952309-estates-maintenance-helpdesk-coordinator

## About the Role

* Experience working in a maintenance coordination, helpdesk, facilities management or operational support environment.

 * Experience using CAFM, CMMS or similar maintenance management systems.

 * Strong Microsoft Excel and general Microsoft Office skills.

 * Experience proactively managing multiple tasks and priorities in a fast-paced environment.

 * Experience working with contractors, suppliers and internal stakeholders.

 * Experience using dashboards or data visualisation tools to support operational monitoring

## Description

As an Estates Maintenance Helpdesk Coordinator, you will play a key role within the Estates & Facilities team, supporting the effective coordination, monitoring and continuous improvement of reactive and planned maintenance activities across Affinity Water's estate portfolio.

You will be responsible for providing a high-quality customer-focused helpdesk service, ensuring maintenance requests are accurately logged, proactively monitored and progressed through to completion using CAFM/CMMS systems and supporting processes. Alongside day-to-day operational coordination, the role will take a lead in improving workflow management, data quality, reporting visibility and system utilisation to support more proactive maintenance management and operational performance across the estate.

What you'll be doing:

 * Provide a professional and customer-focused Estates Maintenance Helpdesk service, acting as a key point of contact for Estates and Facilities related maintenance requests.

 * Receive, log, allocate and monitor reactive and planned maintenance tasks using CAFM/CMMS systems, ensuring requests are accurately recorded and progressed in a timely manner.

 * Support the effective management of maintenance service levels by monitoring task progress, highlighting risks or delays and escalating issues where required.

 * Review and monitor maintenance dashboards, reports and system outputs to identify operational gaps, recurring issues or trends requiring attention.

 * Raise and manage purchase orders and support the tracking and processing of contractor and supplier invoices where required.

 * Build and maintain effective working relationships with internal stakeholders, managers, engineers, contractors and suppliers to support effective service delivery and customer satisfaction.

 * A degree of flexibility is required, and the role holder may be expected to undertake other duties reasonably aligned to the scope and purpose of the role.


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