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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Supervisor - **Company:** Terex - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Information Systems, System Configuration, Desktop Computing, Desktop Environments, IT Management, Information Technology Operations, Software Licensing, Mobile Os, Tablet Computers, Peripherals, Guidewire PolicyCenter, Information Technology, Laptops, Servicenow - **Published:** October 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/supervisor-it-service-delivery-charlotte-mi--36120226-7373-49ae-9b35-cb74d47b695e ## About the Role * Experience managing multiple projects in parallel, driving acceptable results on time. * Demonstrates an ability to lead people and get results through others. * Demonstrates an ability to lead effective change and process transformations. * Strong communication skills, both written and verbal. * Able to effectively present information in one-on-one and group situations to other employees or leaders of the organization. * Strong troubleshooting and complex problem-solving skills and ability to effectively communicate and execute solutions. * People leadership skills including setting goals, managing performance, team development, etc are a plus., * Associate's Degree in Information Technology, Computer Science or related field or equivalent education required. Or equivalent years of experience required. * Bachelor's Degree in Information Technology, Computer Science or related field or equivalent education preferred. Or equivalent years of experience required. * Typically requires 5+ years of experience in IT Service Delivery. * 1+ years of supervisory experience preferred. * Basic A+ certifications preferred, Azure Fundamentals Certification a plus., Asset Management, Communication Skills, CompTIA A+, Computer Science, Construction Equipment, Construction Support, Customer Relations, Desktop Environments, Desktop PC, Emergency Response, Equal Employment Opportunity (EEO), Equipment Maintenance/Repair, Firefighting, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Laptop PC, Leadership, Maintenance Services, Management of Information Systems/Technology (MIS), Manufacturing, Microsoft Windows Azure, Mobile Operating System, Multitasking, People Management, Performance Goal Setting, Performance Management, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Product Development, Project/Program Coordination, Project/Program Management, Purchasing/Procurement, Recycling, Safety/Work Safety, Service Delivery, ServiceNow, Set Goals, Software License Management, Systems Administration/Management, Team Building, Team Lead/Manager, Team Player, Technical Leadership, Technical Support, Time Management, Vendor/Supplier Management, Waste/Garbage/Recycle Collection, Writing Skills ## Description The IT Supervisor is responsible for supervising business unit desktop IT operations. Core responsibilities include oversight of PC technicians engaged in configuring and deploying desktop systems, upgrades, and moves of desktop systems; purchase of IT equipment; and associated equipment maintenance. In addition, the IT Supervisor supports the onsite team's participation in critical infrastructure and application-related projects as applicable. This role will work with IT leadership to plan, implement, and initiate defined goals and programs. The desktop computer IT environment includes all PCs, laptops, tablets, printers, peripherals, mobile operating systems, and related software and systems. This role will directly manage a team of service delivery technical professionals in which some responsibilities include setting goals, training, managing performance and more., This list of duties and responsibilities is not an all-inclusive list and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. * Maintain, enforce, and track set service levels, standards, policies, and procedures. * Plan and coordinate desktop IT projects, in conjunction with the direction of IT leadership. * Communicate with the site on upcoming initiatives or change activities. * Serve as an escalation point for desktop computing issues for areas under the assigned span of control. * Ensure that the ServiceNow system is utilized and updated properly for work performed, as well as maintenance of IT asset inventory. * Review monthly ticket and service request reports, identifying & executing on process improvements. * Establish strong working relationships across the business and within the IT department. * Partner with the team on asset management. * Responsible for vendor management & contracts, and software license management. * Provide conference room support and configuration throughout the business unit., * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * While performing the duties of this job: * The employee is regularly required to stand or walk; use hands to finger; handle or feel objects; and reach with hand and arms. * The employee frequently is required to walk. * The employee is occasionally required to stoop, kneel or crouch. * The employee is occasionally required to sit for extended periods of time. * The employee may occasionally lift and/or move up to 40#'s, but help will be provided as needed. * Specific vision abilities required by this job include several hours of computer screen time daily. Work Environment/Conditions: * 80% Indoor Office and 20% Production Floor * Personal protective equipment required while on the plant floor: * Safety glasses, or prescription safety glasses with side shields * Earplugs * Steel-toed shoes The above information is intended to describe the general nature of this position and should not be considered a comprehensive statement of duties, activities, responsibilities, and requirements. Additional duties, activities, responsibilities, and requirements may be assigned, with or without notice, at any time. 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