> Markdown version of [/jobs/ext/3575421-director-ii-digital-operations](https://www.wearedevelopers.com/jobs/ext/3575421-director-ii-digital-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director II Digital Operations - **Company:** Elevance Health - **Location:** Louisville, KY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Automation of Tests, Information Systems, Disaster Recovery, Software Engineering, Information Technology - **Published:** October 4, 2026 - **Apply:** https://www.louisvillegigs.net/job.asp?id=3418289493&tx=JL6963FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 8 years experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross functional project (technology and operations) teams; or any combination of education and experience which would provide an equivalent background * Requires 7 years' management experience., * Health insurance industry experience strongly preferred. * Experience leading claims technology or operations across Government and Commercial lines of business. * Product management, portfolio governance, roadmap, backlog, and lifecycle ownership experience. * Experience with intake governance, demand prioritization, capacity planning, and production-support models. * Working knowledge of automation, AI-enabled delivery, configuration-first solutions, and automated testing. * Demonstrated success leading complex, cross-functional transformations and advising executive stakeholders. * Ability to use delivery, quality, financial, and product-health metrics to guide decisions. ## Description Oversees a combined digital and operations unit(s); executes strategies to deliver industry leading digitized service results. Serve as a leader across departmental lines in order to further penetration of operational digitization, E2E efficiencies, lowered administrative costs and an excellent member and provider experience. As well as leading a product-led delivery model across claims technology platforms and enterprise delivery capabilities. How You Will Make an Impact: * Aligns demand, roadmaps, capacity, and governance to deliver scalable solutions across Government and Commercial claims. * Advances execution through disciplined intake, automation, configuration-first delivery, and strong product lifecycle management. * Establish clear intake, prioritization, and portfolio governance so capacity is focused on the highest-value work. * Improve delivery speed, first-pass quality, and throughput by reducing rework and avoidable handoffs. * Strengthen product health, delivery readiness, risk visibility, and executive decision-making. * Partner across business, Operations, IT, Compliance, Audit, WFM, and other stakeholders to enable sustainable outcomes. * Enables effective achievement of digital operations organizational objectives * Participates with peers and digital operations leadership to deliver on strategic plans and objectives * Leads overall strategic work streams for transformational priorities which requires significant accountability and management of numerous special projects * Plans, directs, and controls the resources and efforts of a unit(s) within blended Digital Operations organization * Executes objectives of the company and the blended Digital Ops organization * Responsible & accountable for implementation / management of digitization initiatives that demonstrates understanding of current and future operational business processes that digitization does/can enable * Obtains resources (people, funding, material, support) to get things accomplished within units of responsibility * Ensures compliance with state and federal regulations * Oversees strategic planning, budget development, and management for a single large or multiple cost centers, contract compliance, and any necessary integration of government regulatory requirements * Manages an enterprise suite of applications by developing digitization forecast and delivery plan * Ensures disaster recovery and business continuity plan are implemented, monitored, and updated on a recurring basis * Delivers operational guidance and offers system solutions that support the operations of their functional areas on a 24x7x365 basis * Plans and executes annual projects while maintaining profit and loss (P&L) responsibility * Hires, trains, coaches and evaluates performance of direct reports * Provides leadership in motivating subordinates to accomplish the Digital Ops organization goals and objectives * Develops a strong team through training and effective organizational development practices * Implements the policies, practices, and procedures of the company and blended digital and operations organizations * Manages direction of information system and programming activities of technical staff * Leveraging reporting and analytics tools, continually monitors procedures and operational metrics to ensure these are met by staff * Manages across geographically diverse associates and vendor partners * Staff is typically located in multiple sites and/or states and utilizes multiple systems * Has fiscal responsibility for unit budget * Builds strong partnerships with market and digital leads, Benefits Administration, Provider Engagement and Contracting, Sales and Internal Audit * Effectively adjusts communications depending upon audience; translates technical and/or business issues in non-technical/non-jargon terms to non-technical or executive audiences * Effectively consults, facilitates, negotiates and persuades * Effectively interfaces with external contacts, e.g. customers and agencies * Negotiates the resolution of intra-organizational issues in the balanced best interests of the business * Position requires significant and regular external contact with customers or agencies * Hires, trains coaches, counsels, and evaluates performance of direct reports