> Markdown version of [/jobs/ext/3578456-technical-systems-engineer](https://www.wearedevelopers.com/jobs/ext/3578456-technical-systems-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Systems Engineer

- **Company:** Emplyfy
- **Location:** Britwell Salome, UK (Remote available)
- **Experience:** Expert
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Systems Engineering, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, Network Architecture, Cloud Services, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Network Routers, Office365, Firewalls (Computer Science), Microsoft InTune
- **Published:** October 4, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5911190467

## About the Role

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

 * Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).
 * Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).
 * Intune, Remote Monitoring and Management platforms and telephone systems.
 * Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.
 * External technology partners and service providers, with the ability to coordinate support where required.
 * IT industry standards, processes and best-practice procedures.
 * Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
 * Azure administration and implementation.
 * Windows 10, Windows 11 and Mac environments.
 * Different customer builds, imaging and deployment requirements.
 * Strong customer service skills together with clear written and verbal communication.
 * Independent technical troubleshooting and problem-solving.
 * Working effectively within a team while being capable of managing tasks independently.

## Description

* Serve as a technical contact for customers and provide effective solutions to their IT requirements.
 * Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
 * Manage support cases and service requests using the company's Service Desk platform.
 * Keep customers informed throughout the support process in accordance with agreed service levels.
 * Escalate significant incidents and issues requiring Management intervention.
 * Review daily priorities and manage your workload to ensure required actions are completed.
 * Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
 * Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
 * Keep technical records, tickets and documentation up to date.
 * Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.