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# IT Support & Infrastructure Engineer

- **Company:** Emplyfy
- **Location:** Saint Margarets, UK (Remote available)
- **Experience:** Expert
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Systems Engineering, Microsoft Azure, Microsoft Online Services, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Servers, Network Architecture, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Network Routers, Firewalls (Computer Science), Microsoft InTune
- **Published:** October 4, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5911190405

## About the Role

The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:

 * Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).
 * Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).
 * Microsoft Intune, RMM solutions and telephone platforms.
 * Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
 * Working with external suppliers and service providers to resolve technical requirements.
 * Applying appropriate IT procedures, controls and industry best practices.
 * Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
 * Azure administration and implementation.
 * Windows 10, Windows 11 and Mac operating systems.
 * Building, imaging and configuring different customer environments.
 * Strong written and verbal communication skills and a professional customer-facing manner.
 * The ability to analyse issues, troubleshoot effectively and work independently.
 * A collaborative approach and the ability to contribute as part of a wider team.

## Description

They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises., * Provide technical assistance to customers and act as a trusted point of contact for support matters.

 * Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
 * Manage incidents, requests and ongoing technical tasks through the Service Desk system.
 * Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
 * Escalate critical, complex or high-priority issues to Management when appropriate.
 * Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
 * Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
 * Install, configure, test, maintain and repair IT hardware, software and related systems.
 * Maintain accurate ticket information and document technical work and outstanding actions.
 * Respond to major incidents and priority issues both remotely and at customer locations.