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# Desktop Technician 1

- **Company:** ADAPTIVE SOLUTIONS GROUP
- **Location:** St. Louis, MO, United States
- **Salary:** $108,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Software as a Service, Cloud Computing, Cyber Security, Desktop Computing, Middleware, Virtual Private Networks (VPN), Microsoft Office, Microsoft PowerPoint, Single Sign-On, Information Technology, Servicenow
- **Published:** October 4, 2026
- **Apply:** https://www.careerjet.com/job/us0dc76730383e312098d8b7a35518c990/eaa

## About the Role

* 1-5 years of experience in help desk, desktop support, technical support, or a similar IT support role.
 * Experience troubleshooting hardware, desktop applications, and cloud-based applications.
 * Hands-on experience with Microsoft Office 365 and Active Directory.
 * Working knowledge of Microsoft Office applications, including PowerPoint and Teams.
 * Experience supporting Windows operating systems.
 * Strong troubleshooting and problem-solving skills.
 * Ability to prioritize and manage multiple requests and responsibilities.
 * Strong customer service and communication skills.
 * Ability to work independently in a remote environment.
 * Organized, thorough, patient, accountable, cooperative, and reliable., * Associate degree or higher in Computer Science, Cybersecurity, Network Engineering, Information Technology, Business Administration, or a related field.
 * Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, CCNA, or similar credentials.
 * Experience with ServiceNow or a similar IT service management platform.
 * Experience supporting Mac OS, VPN, SSO, middleware, and cloud technologies.
 * Previous experience providing technical or application training.
 * Experience supporting users across multiple locations or within a large organization.

## Description

* Provide technical support for break/fix issues, service requests, and workflow-related needs for internal employees.
 * Assist with the management and resolution of incidents and service requests within ServiceNow.
 * Troubleshoot hardware, desktop applications, cloud applications, operating systems, and other end-user technology issues.
 * Partner with IT colleagues to identify, resolve, and escalate technical issues as needed.
 * Assist internal IT teams with project-related tasks, including security and audit initiatives.
 * Create and maintain support documentation within the ServiceNow knowledge base.
 * Provide application and process training to internal employees.
 * Support and train employees on the adoption and use of new technologies and tools.
 * Maintain timely communication and provide excellent customer service throughout the support process.
 * Identify opportunities for continuous improvement within IT support processes.
 * Participate in an on-call rotation for emergency or production-related issues.
 * Prioritize and manage multiple support issues, service requests, projects, and responsibilities., * This is a long-term contract opportunity with the potential for future conversion to a full-time position.
 * The first week will require onsite training. Following successful completion of training, the position can be performed remotely.
 * Candidates should be located within the greater St. Louis region and able to come onsite as needed.
 * A professional home office environment suitable for video meetings and training sessions is required., At , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We are curr…
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