> Markdown version of [/jobs/ext/3578879-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3578879-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** CareerCircle
- **Location:** Denver, CO, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, JIRA, Configuration Management, Computer Networks, Common Desktop Environments, Desktop Computing, Issue Tracking Systems, Microsoft Office, Azure Active Directory, Remote Service Software, Windows Desktop, Office365, Microsoft InTune, Information Technology, Patch Management, Servicenow
- **Published:** October 4, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/co/denver/099f43cb-6d8c-4447-ba97-d9eedf052b18

## About the Role

ServiceNow
Communication
Microsoft 365
Prioritization
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Microsoft Office
Computer Science
Active Directory
Technical Issues
Technical Support
Help Desk Support, * 1-3 years of Help Desk, Service Desk, or Desktop Support experience (at least 1 year required; relevant internship or college-based technical support experience will be considered).

 * Experience supporting users through phone, email, chat, and in-person interactions.
 * Hands-on experience performing password resets and user account administration in Active Directory and Microsoft 365 (O365).
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and customer service abilities.
 * Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

 * Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
 * Familiarity with Windows operating systems and Microsoft Office applications.
 * Basic understanding of networking concepts and remote support tools.
 * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Top Skills

 * Help Desk / Service Desk Support
 * Active Directory & Microsoft 365 Administration
 * Phone, Email, Chat, and Walk-Up User Support
 * Customer Service & Troubleshooting
 * Windows Environment Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication
Microsoft 365
Asset Tracking
Problem Solving
Desktop Support
Windows Desktop
Customer Service
Computer Science
Active Directory
Asset Management
Patch Management
Technical Issues
Operating Systems
Technical Support
Inventory Staging
Endpoint Security
Peripheral Devices
Business Valuation
Workflow Management
Incident Management
Docking (Computers)
Endpoint Management
IT Asset Management
Microsoft Windows 10
Technical Assistance
Information Technology
Full Stack Development
Azure Active Directory
Technical Documentation
Infrastructure Security
Business Transformation
Configuration Management
Windows System Administration
Troubleshooting (Problem Solving)
Microsoft Intune (Mobile Device Management Software)
+0

## Description

We are seeking a Desktop Support / Help Desk Technician to provide first-level technical support to end users in a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, and account-related issues while delivering excellent customer service through multiple support channels., * Provide technical support via phone, email, chat, and walk-in requests.

 * Troubleshoot and resolve common desktop, hardware, software, and connectivity issues.
 * Perform user account administration, including password resets and account management within Active Directory and Microsoft 365.
 * Document incidents, service requests, and resolutions within the ticketing system.
 * Escalate complex technical issues to appropriate support teams when necessary.
 * Assist with user onboarding, account setup, and basic workstation configuration.
 * Maintain a high level of customer service while supporting end users across the organization.
 * Follow established IT support processes and service level agreements (SLAs)., Operations
Leadership
ServiceNow
Communication
Microsoft 365
Prioritization
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Microsoft Office
Computer Science
Active Directory
Technical Issues
Technical Support
Help Desk Support
Account Management
Business Valuation
Information Technology
Full Stack Development
Service-Level Agreement
Business Transformation
Hardware Troubleshooting
Common Desktop Environments
Troubleshooting (Problem Solving)
+0