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# Help Desk Specialist

- **Company:** EFFULGENT INC
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Business Software, Issue Tracking Systems, Microsoft Dynamics, User Accounts
- **Published:** October 4, 2026
- **Apply:** https://www.careerjet.com/jobad/us591fcdffff3609e51f6a1feb5f914182

## About the Role

Position requires onsite work in Phoenix, AZ, with a minimum of 2 years of recent Tier 1 help desk experience.

 - High School Diploma or GED required; Associate's degree or relevant certifications preferred.
 - U.S. Citizens only.

## Description

Provide first-level (Tier 1) technical and business application support to users via tickets, phone, email, and other channels.

 - Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests.
 - Offer frontline support for Microsoft Dynamics 365 and additional business applications.
 - Manage user accounts, application access, permissions, password resets, and account unlocks.
 - Document all incidents, troubleshooting steps, resolutions, and escalations in the ticketing system.
 - Triage issues related to applications, infrastructure, data, security, and business processes.
 - Assist with application changes, migrations, upgrades, and technology transitions.
 - Create and maintain documentation such as knowledge base articles, SOPs, FAQs, user guides, and training materials.
 - Conduct end-user training individually or in groups as required., We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal user…