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# Senior Service Business Intelligence Analyst

- **Company:** Werfen
- **Location:** Bedford, MA, United States
- **Experience:** Expert
- **Salary:** $130,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Databases, Data Visualization, Microsoft Office, SAP ERP, Operational Data Store, Power BI, Tableau (Software), Web Applications
- **Published:** October 4, 2026
- **Apply:** https://www.careerjet.com/job/us3d3e40093264ec445606e9483abd92dd/eaa

## About the Role

Minimum Knowledge & Experience for the position:
Education:

 * Bachelor's degree in Business Administration, Finance, Business Analytics or related field required. Master's degree preferred.

Experience:

 * Minimum of 5-7 years of work experience in Sales Operations, Service Operations, Finance or Business Analysis function required. Experience in Medical Device/ IVD industry preferred

Additional Skills/Knowledge:

 * Expert skills with MS Excel required.
 * Experience with data visualization tools such as MS Power BI or Tableau required.
 * Strong computer skills, including Microsoft Office, databases, web-based applications, etc.
 * Experience with CRM and ERP systems required.
 * SAP experience preferred.
 * Knowledge of service logistics, field service operations, and customer support systems preferred.
 * Experience leveraging statistical analysis, business intelligence tools, and operational data to identify meaningful trends, uncover root causes, forecast future performance, and deliver actionable insights that drive strategic and operational decision-making.
 * Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

 * Customer-first mindset.
 * Excellent aptitude for working with large amounts of data and an eye for details.
 * Highly focused, accurate and thorough in work.
 * Ability to present data to end users in a digestible manner.
 * Proven experience as a collaborative team player.
 * Critical-thinking and problem-solving skills; ability to deal with ambiguity.
 * Excellent verbal and written communications skills.
 * Ability to work independently to organize and prioritize tasks.
 * Able to thrive in a fast-paced, deadline-driven environment.

Travel Requirements:

 * Up to 25% of the time.

## Description

Provides analytics and business intelligence insights to enable the North America Service & Support leadership team to make informed strategic decisions that drive revenue. The role will act as a consultant to Senior Leadership of Service & Support with a focus on reporting, analytics and fostering strong relationships with business partners (eg. Service, Sales, Finance, IT). They will be looked upon to perform ad-hoc analyses for the business, develop insights that drive actions, and to identify new areas for growth or improvement. This person will be a subject matter expert in this field and will help to lead this function. Responsibilities, * Proactively identifies trends, risks, and opportunities for the business that could impact Service & Support objectives, strategy and tactics.

 * Presents insights to Service & Support leadership.
 * Responsible for continuous improvement related to data reliability and responsiveness to requests from business.
 * Articulates and concisely explains the strategic implications of complex data to key stakeholders using visualization tools such as MS Power BI to curate and display data from multiple sources.
 * Develops reporting, dashboards and analysis that enable business decisions to drive revenue and profitability.
 * Performs other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Internal Networking/Key Relationships:

 * North America Commercial Operations
 * Client Services
 * Finance
 * IT