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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Vice President, CCaaS & AI Transformation - **Company:** Deloitte T.T.L. - **Location:** Houston, TX, United States - **Experience:** Expert - **Salary:** $171,500.0 - $307,500.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, Interactive Voice Response, Lex (Software), Microsoft Dynamics, Oracle (Applications), Scrum Methodology, Salesforce.Com, SAP (Applications), Systems Integration, Amazon Connect, AI Platforms, Information Technology, Virtual Agents, Api Gateway, Servicenow - **Published:** October 4, 2026 - **Apply:** https://dejobs.org/x/x/E843666A24A24EBEAA75F8E3076B21E9/job/ ## About the Role * Ability to work independently and collaborate as part of a team * Effective written and verbal communication skills * Meticulous attention to detail and quality of work product * Ability to build and sustain professional relationships * Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong interpersonal skills and professional demeanor * Ability to meet deadlines * Ability to mentor and provide clear guidance to others The team Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets., Required: * 10+ years delivering digital, cloud, contact center, or customer service solutions, including 5+ years focused on CCaaS or customer service transformation. * 5+ years spanning sales/pre-sales and delivery, including at least 3 pursuits and 2 implementation, migration, or optimization programs. * 5+ years with NICE CXone and/or Amazon Connect, including experience designing or overseeing enterprise solutions integrated with CRM, IVR, workforce management, quality management, analytics, or digital channels. * Experience applying AI to at least one customer service or contact center use case, such as virtual agents, conversational IVR, agent assist, summarization, quality automation, or workforce optimization. * Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve. * Limited immigration sponsorship may be available * Bachelor's Degree in Computer Science, Engineering or equivalent work experience. Preferred : * Integrations with Salesforce, ServiceNow, Oracle, SAP, or Microsoft Dynamics. * Experience with omnichannel routing, self-service, IVR, workforce management, quality management, analytics, and digital channels. * Working knowledge of AWS services such as Amazon Connect, Lex, Bedrock, Lambda, and API Gateway. * Experience with AI platforms such as Agentforce, Google CCAI, Cognigy, Kore.ai, or similar. * Agile, Scrum, hybrid delivery, or relevant cloud/CCaaS certifications. ## Description As an Associate Vice President, you will help grow and deliver Deloitte's Contact Center and Customer Service transformation business. You will serve as a trusted client advisor, lead complex engagements, shape pursuits, and bring together business, technology, alliance, and delivery teams to create measurable client value. You will: * Lead executive-level client relationships and advise stakeholders on contact center, CCaaS, and AI-enabled service transformation. * Shape and deliver transformation programs using NICE CXone, Amazon Connect, and related CX technologies. * Lead pursuit strategy, client workshops, solution development, proposals, estimates, and executive presentations. * Translate business priorities into practical strategies, roadmaps, operating models, and implementation plans. * Provide point of view on AI in service, including virtual agents, agent assist, automation, summarization, quality management, and agentic experiences. * Oversee delivery quality, architecture, risks, dependencies, financial performance, and client outcomes. * Coordinate multidisciplinary teams across strategy, operations, technology, data, engineering, and change management. * Build trusted relationships with alliance partners and support joint go-to-market activities. * Develop reusable offerings, assets, methodologies, and thought leadership to strengthen Deloitte's market position. * Coach and develop practitioners while contributing to recruiting, staffing, and career development. * Identify opportunities to expand client value and support account growth. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [This App Reached 10,000 Users in One Week. Here's How.](https://www.wearedevelopers.com/videos/100329-this-app-reached-10-000-users-in-one-week-here-s-how) - [20 billion requests a week: Upgrading Twilio's API gateway at scale](https://www.wearedevelopers.com/videos/100234-20-billion-requests-a-week-upgrading-twilio-s-api-gateway-at-scale) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From AI Assistance to Agentic Systems: Scaling Sovereign AI in Banking](https://www.wearedevelopers.com/videos/100070-from-ai-assistance-to-agentic-systems-scaling-sovereign-ai-in-banking) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) ## Related Articles - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Got AI ideas but no money? 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