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# Technical Field Operations

- **Company:** Milestone Technologies, Inc.
- **Location:** Amsterdam, Netherlands
- **Contract:** Permanent contract
- **Skills:** Private Networks, Microsoft Windows, Active Directory, Apple Mac Systems, Collaborative Software, Jabber, Office Suite, Remote Access Technology, RSA (Cryptosystem), Cisco WebEx, Wi-Fi Technology, Okta, Connectivity Problems
- **Published:** June 11, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=bf7b66bbcc60f2ca

## About the Role

Do you have experience in macOS?, We are seeking a skilled IT Field Support Specialist to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client., * Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina

 * Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment
 * Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes
 * Ability to follow proper escalation paths
 * Inviting personality, friendly, and sociable
 * Ability to take notes and record all interactions and steps taken with users
 * Ability to keep work area clean and organized
 * Working knowledge of Active Directory and basic AD administration

## Description

* Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
 * Schedule and communicate travel to regional offices to provide in-person support regularly
 * Constantly update users on the status of their incidents, requests, or problems
 * Educate users on basic functions and new technologies to streamline their workflow
 * Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
 * Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
 * Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
 * Maintain local inventory to ensure replacement equipment is always on hand
 * Support IT escalations impacting the site
 * Provide conference room support and maintenance
 * Coordinate closely with the Office Manager to determine the best course of action when issues arise
 * Support Local Wallboard maintenance


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