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# Onsite Desktop Support Engineer

- **Company:** Computacenter PLC
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Electronic Mailing, Microsoft Exchange Server, Instant Messaging Technology, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Remote Access Technology, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Peripherals, SC Clearance, Computer Equipment, Servicenow
- **Published:** October 4, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbad9f85b3236c531764c031e428237859/eaa

## About the Role

* An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
 * Experience handling LTSC Channels and KIOSK is highly desirable
 * Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
 * Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
 * An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
 * Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
 * Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
 * Excellent customer interface and customer service skills
 * Some flexibility with working hours when needed
 * Full UK Driving License
 * SC Cleared or required to undertake SC Clearance

## Description

* Undertake incident and request tasks
 * Possess 2nd line responsibility for resolving incidents to SLA
 * Maintain a

2% incident per month target * Be responsible for the completion of assigned works within allocated timeframes

 * Undertake Project Tasks, supporting both internal and external Project Managers
 * Undertake Non-Standard Requests tasks to agreed timescales
 * Proactively communicate and coordinate with Level 3 teams to highlight major level issues
 * Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
 * Install & configure software and hardware


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